At a Glance
- Tasks: Welcome guests and provide exceptional service during their stay.
- Company: Join the award-winning Mercure Newcastle George Washington Hotel, part of the Accor network.
- Benefits: Free meals, pension scheme, hotel discounts, and flexible shifts.
- Other info: Opportunities for growth and development in a supportive team environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer-focused personality with at least one year of front-of-house experience.
The predicted salary is between 18900 - 23100 £ per year.
The Mercure Newcastle George Washington Hotel Golf and Spa is an independently owned hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne. The hotel has been awarded and become an AA 4 Star Hotel. The Washington-based hotel offers a convenient location for visitors to the Tyne and Wear region with easy access to the major road network and within 15 minutes of Newcastle upon Tyne, Sunderland and Durham.
As a Receptionist, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. We need reliable people who speak with a smile and deliver a warm welcome. You’ll be the public face of the hotel – and your public will expect you to be an expert in many areas. You’ll have good knowledge of our facilities and services, understand billing and messaging, and even advise on local tourist attractions.
What is in it for you:
- Free meals on duty
- Access to a pension scheme
- Lunch at work included when on shift
- Free uniform and hotel discounts worldwide
- Shifts are 6:45 AM to 3:15 PM or 2:45 PM to 11:15 PM with a mixture of both
- One in four weekends are guaranteed to be off work
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Company pension
- Free on-site parking
- Swim and Gym membership on premises
What you will be doing:
- Deliver excellent customer service with an informed, friendly and effective approach
- Provide professional, friendly and efficient Reception service to all guests of the hotel
- Maintain standards of hospitality as laid down by hotel and company policies and procedures
- Welcome all guests on their arrival and assist them in a courteous, helpful manner with registration and check-out
- Ensure hotel cash handling and credit procedures are followed
- Operate the hotel switchboard, ensuring all messages are correctly handled
- Monitor all guest accounts and ensure all charges posted are correct
- Take reservations and event bookings according to company standard
- Upsell all hotel facilities to guests
- Ensure the security of guest valuables, departmental keys and floats
- Deal with guest enquiries, either by email, telephone, letter or face to face
Your experience and skills include:
- Service focused personality is essential
- At least one year’s experience working front of house in a hotel, ideally on reception
- Good general education and excellent customer service skills
Additional Information:
- Experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
The Mercure Newcastle George Washington Hotel Golf & Spa is an Accor franchised property owned and operated by George Washington Golf & Country Club Limited. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Receptionist - contract for 32-hours in Washington employer: MERCURE
The Mercure Newcastle George Washington Hotel Golf and Spa is an exceptional employer, offering a vibrant work culture that values individuality and teamwork. With a focus on employee development, flexible working hours, and a range of benefits including free meals, pension schemes, and hotel discounts worldwide, we ensure our staff feel valued and supported. Join us in creating memorable experiences for our guests while enjoying the unique advantages of working in a prestigious AA 4 Star Hotel located conveniently near Newcastle upon Tyne.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - contract for 32-hours in Washington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MERCURE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MERCURE
Don't be shy about reaching out to MERCURE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - contract for 32-hours in Washington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MERCURE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MERCURE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
