At a Glance
- Tasks: Evaluate AI outputs and provide structured feedback to enhance quality.
- Company: Join a leading AI talent connector backed by top investors.
- Benefits: Earn up to $120/hour with flexible remote work options.
- Other info: Enjoy a dynamic role with opportunities for professional growth.
- Why this job: Make an impact in the AI field while working independently.
- Qualifications: 5+ years in customer success and fluency in English required.
The predicted salary is between 120 - 120 £ per hour.
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote
Role Responsibilities:
- Evaluate AI-generated artifacts against domain-specific quality rubrics.
- Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
- Provide clear, structured written feedback to improve AI outputs.
- Collaborate with teams to ensure high-quality deliverables.
- Work independently and asynchronously to meet deadlines.
Qualifications:
Must-Have:
- 5+ years of relevant professional experience in Customer success / support operations.
- Native or professional fluency in English.
- Highly proficient in Microsoft Office and Google Workspace, especially Slides.
Preferred:
- Advanced degree (Master's or higher) from a reputable institution.
Application Process:
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support:
For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
For any help or support, reach out to: support@mercor.com
Support Operations Expert - Fully Remote | Upto $120/hr employer: Mercor
Mercor is an exceptional employer that values creativity and technical expertise, offering a fully remote role that allows for flexibility and independence. With competitive compensation of up to $120 per hour, employees benefit from a collaborative work culture that prioritises high-quality deliverables and continuous improvement. The company fosters professional growth through meaningful projects in the cutting-edge field of AI, making it an attractive choice for those seeking rewarding employment opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Support Operations Expert - Fully Remote | Upto $120/hr
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Mercor might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Support Operations Expert - Fully Remote | Upto $120/hr
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Mercor know if you can meet their needs without any hiccups!
Tailor Your Application to Mercor:Every company has its vibe and customer approach. Research Mercor's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Mercor
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Mercor.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
