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- Tasks: Connect creative talent with AI labs while managing customer support tasks remotely.
- Company: Join Mercor, a leader in B2B SaaS support with a focus on innovation.
- Benefits: Earn $40 to $55 per hour, paid weekly, with flexible remote work.
- Other info: Enjoy a dynamic role with opportunities for growth and creativity.
- Why this job: Make a difference in the AI field while honing your customer support skills.
- Qualifications: 2+ years in customer support, especially in B2B SaaS or marketplace settings.
The predicted salary is between 83200 - 114400 £ per year.
Mercor is seeking a Customer Support Expert to connect creative and technical talent with leading AI research labs. This remote role involves building support tasks, managing exceptions, and leveraging customer support tools like Zendesk and Intercom.
Candidates should have a minimum of 2 years in customer support, particularly in B2B SaaS or marketplace environments. The role demands strong written communication skills and expertise in support ticket management.
Compensation is $40 to $55 per hour, paid weekly via Stripe Connect.
Remote CX Ops Specialist — Contract (B2B SaaS Support) in London employer: Mercor
Contact Detail:
Mercor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote CX Ops Specialist — Contract (B2B SaaS Support) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B SaaS space and let them know you're on the hunt for a Customer Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've tackled customer support challenges in the past. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Remote CX Ops Specialist. Plus, it gives us a chance to see your application directly and connect with you faster!
We think you need these skills to ace Remote CX Ops Specialist — Contract (B2B SaaS Support) in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years in customer support, especially in B2B SaaS or marketplace settings. We want to see how your background aligns with the role, so don’t hold back on those relevant experiences!
Nail the Written Communication: Since strong written communication skills are a must, take your time crafting your application. Use clear and concise language, and make sure to proofread for any typos or errors. We love a polished application!
Familiarise Yourself with Support Tools: Mention your experience with customer support tools like Zendesk and Intercom. If you’ve used them before, share specific examples of how you leveraged these tools to enhance customer support. It’ll show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mercor
✨Know Your Tools
Familiarise yourself with customer support tools like Zendesk and Intercom. Be ready to discuss how you've used these platforms in previous roles, as this will show your technical proficiency and readiness for the job.
✨Showcase Your Experience
Highlight your 2+ years in customer support, especially in B2B SaaS or marketplace environments. Prepare specific examples of challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Master Written Communication
Since strong written communication is key, practice articulating your thoughts clearly and concisely. Consider drafting responses to common customer queries to showcase your ability to communicate effectively in writing.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your approach to managing exceptions and support tasks. Think through potential situations you might encounter and how you would handle them, as this will reflect your critical thinking and adaptability.