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- Tasks: Build support tasks and manage exceptions in a remote role.
- Company: Join Mercor, a dynamic player in the B2B SaaS and e-commerce sectors.
- Benefits: Earn $40 to $55 per hour, with weekly payments via Stripe Connect.
- Other info: Flexible contract role with opportunities for growth in a supportive team.
- Why this job: Make a real difference in customer experience while working remotely.
- Qualifications: 2+ years in customer support or CX operations, with strong communication skills.
The predicted salary is between 40000 - 57200 £ per year.
Mercor is looking for a Customer Support Expert to join our team remotely. The ideal candidate has at least 2 years of experience in customer support or CX operations, particularly within B2B SaaS, e-commerce or marketplace sectors.
Responsibilities include:
- Building support tasks
- Managing exceptions
- Developing scenarios for Tier 1 handling
Proficiency in tools like Zendesk and clear written communication skills are essential. Compensation ranges from $40 to $55 per hour, with payments made weekly via Stripe Connect.
Remote CX Ops Expert - Contract in London employer: Mercor
Contact Detail:
Mercor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote CX Ops Expert - Contract in London
✨Tip Number 1
Network like a pro! Reach out to folks in the B2B SaaS, e-commerce, or marketplace sectors. A friendly chat can open doors and give you insights that might just land you that remote CX Ops Expert gig.
✨Tip Number 2
Show off your skills! If you've got experience with tools like Zendesk, make sure to highlight that in conversations. We want to see how you can bring your expertise to the table and tackle those support tasks.
✨Tip Number 3
Practice makes perfect! Prepare for potential interviews by role-playing common customer support scenarios. This will help you feel confident and ready to demonstrate your problem-solving skills when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote CX Ops Expert - Contract in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support or CX operations, especially in B2B SaaS, e-commerce, or marketplace sectors. We want to see how your skills align with what we're looking for!
Show Off Your Tools: If you've got experience with tools like Zendesk, make it known! We love seeing candidates who are already familiar with the tech we use, so don’t hold back on showcasing your proficiency.
Craft a Clear Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences have prepared you for this position. We appreciate clear and concise communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mercor
✨Know Your Tools
Make sure you’re familiar with Zendesk and any other tools mentioned in the job description. Brush up on how to navigate these platforms, as you might be asked to demonstrate your proficiency or discuss your experience using them.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer support skills, especially in B2B SaaS, e-commerce, or marketplace environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Communicate Clearly
Since clear written communication is essential for this role, practice articulating your thoughts concisely. You might be asked to respond to a hypothetical customer query during the interview, so think about how you would handle it effectively.
✨Understand the Company Culture
Research Mercor’s values and mission. Understanding their approach to customer support will help you align your answers with what they’re looking for. It also shows that you’re genuinely interested in being part of their team.