Merck's Customer Service Management (CSM) team is seeking a Sr. Specialist in Shared Services Management to coordinate two-way communication with customers and support service engagements across channels. This role is centered on delivering high-quality interactions and ensuring service excellence.
The position mentors staff, analyzes service metrics, and ensures regulatory compliance while driving continuous improvements in the customer service framework. Occasional travel may be required.
#J-18808-LjbffrSenior Shared Services Lead, Customer Experience employer: Merck
Join our dynamic team in Glasgow as an Equipment Specialist, where innovation meets a culture of inclusion and growth. We offer a supportive work environment that values diverse perspectives and encourages professional development, ensuring you have the tools and opportunities to thrive in your career. With a commitment to excellence in healthcare and life sciences, you'll play a vital role in maintaining critical laboratory equipment while contributing to meaningful advancements that enrich lives globally.
