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For Companies At a Glance
- Tasks: Handle customer enquiries, manage orders, and communicate effectively across departments.
- Company: Join a leading global healthcare company based in Milton Keynes.
- Benefits: Enjoy hybrid work arrangements and be part of a reputable organisation.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Over 2 years of customer service experience and SAP proficiency required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading global healthcare company based in Milton Keynes is looking for a Customer Service Support professional. In this role, you will handle enquiries and complaints, manage orders, and ensure effective communication with various departments.
The ideal candidate will have:
- Over 2 years of experience in customer service
- Strong organizational skills
- Proficiency in SAP
This position offers hybrid work arrangements and is a great opportunity to join a reputable organization.
Senior Customer Support & SAP Orders Specialist (Hybrid) in Milton Keynes employer: Merck
Contact Detail:
Merck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support & SAP Orders Specialist (Hybrid) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle enquiries and complaints effectively, just like in the job description.
✨Tip Number 3
Show off your SAP skills! If you’ve got any specific examples of how you’ve used SAP to improve processes or solve problems, make sure to highlight those during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining this reputable organisation.
We think you need these skills to ace Senior Customer Support & SAP Orders Specialist (Hybrid) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and SAP. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Senior Customer Support role. We love seeing your personality come through, so let us know what excites you about the position.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey information clearly. We appreciate concise and well-structured writing, so keep it professional yet approachable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Merck
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge before the interview. Be ready to discuss how you've used it in previous roles, especially in managing orders and handling customer enquiries. This will show that you're not just familiar with the system but can leverage it effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer complaints or tricky situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving abilities and your commitment to excellent customer service.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for will help you tailor your responses and show that you’re a good fit for their team. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Prepare for Hybrid Work Questions
Since this role offers hybrid work arrangements, be ready to discuss how you manage your time and stay organised while working remotely. Share any tools or strategies you use to maintain communication and productivity, as this will highlight your adaptability and self-discipline.
