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For Companies At a Glance
- Tasks: Support customers by managing queries, complaints, and orders through various channels.
- Company: Join a leading company in Milton Keynes with a focus on customer satisfaction.
- Benefits: Enjoy flexible hybrid work arrangements and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 2+ years in customer service and proficiency in SAP and CRM systems.
- Other info: Dynamic team environment with a strong emphasis on continuous improvement.
The predicted salary is between 30000 - 48000 £ per year.
Based in Milton Keynes, this role supports the Customer Services team in handling enquiries, complaints, and orders via phone, email, and other channels. You’ll ensure all communications are professional, timely, and accurately recorded.
Key Responsibilities
- Manage customer queries and business enquiries.
- Process orders and manage the full order lifecycle in SAP.
- Handle calls, complaints, disputes, credits, and returns.
- Provide accurate product/service information.
- Liaise with logistics and finance teams to resolve issues.
- Maintain reports and raise incident reports as needed.
- Keep SAP systems updated and support meetings/admin tasks.
- Ensure compliance, continuous improvement, and training.
Requirements
- 2+ years in customer service/order processing.
- Strong problem-solving, decision-making, and organizational skills.
- Proficient in SAP, CRM systems, and Excel.
- Detail-oriented, self-motivated, and a team player.
- Excellent communication and multitasking abilities.
- Positive, proactive, and eager to learn.
Required Skills
- Business Management
- Consumer Financing
- Consumer Protection Laws
- Customer Experience Management
- Customer Management
- Customer Queries
- Customer Relationship Management (CRM)
- Customer Satisfaction Surveys
- Customer Service
- Customer Service Management
- Customer-Support
- Decision Making
- Detail-Oriented
- Electronic Data Interchange (EDI)
- Goal-Oriented
- Insurance Claim Handling
- Logistics Management
- Marketing Initiatives
- Microsoft Office
- Order Processing
- Problem Resolution
- Problem Solving
- Product Sales Training
- Promotional Activities
Senior Customer Support Associate in Milton Keynes employer: Merck
Contact Detail:
Merck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Associate in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries and complaints, role-play with a friend or family member. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the job you want.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Senior Customer Support Associate in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and order processing. We want to see how your skills match the requirements, so don’t be shy about showcasing your problem-solving abilities and proficiency in SAP!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Customer Support Associate role. Share specific examples of how you've handled customer queries or resolved disputes in the past.
Be Professional and Precise: When filling out your application, keep your communication professional and clear. We appreciate attention to detail, so make sure everything is accurate and well-organised. This reflects your ability to manage customer communications effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Merck
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you've handled queries and complaints in the past. Think of specific examples that showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Familiarise Yourself with SAP
Since this role involves managing orders through SAP, make sure you understand the basics of the system. If you have experience with it, prepare to share how you've used it effectively in previous roles, especially in processing orders and resolving issues.
✨Show Off Your Communication Skills
This position requires excellent communication abilities, so be prepared to demonstrate yours. Practice articulating your thoughts clearly and concisely, and think about how you can convey complex information simply, especially when discussing product/service details.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through potential customer issues you might encounter and how you would resolve them. This will show your decision-making skills and your proactive approach to problem resolution.
