At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships while driving sales.
- Company: Join Allflex Livestock Intelligence, a leader in livestock solutions.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: GCSEs in English, Math, and ICT; sales experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales?
Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.
This is a fully onsite in person role.
Responsibilities
- Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top‑naught satisfaction
- Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge
- Manage orders end‑to‑end in adherence to our Standard Operating Procedures (SOPs)
- Drive customer engagement on our online platforms by guiding and coaching our customers
- Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website
- Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information
- Seize sales opportunities through outbound calls and up‑selling during inbound calls
- Maintain productivity and accuracy levels as per the set standards
Skills & Experience
- GCSE level or above qualifications in English, Math, and ICT
- Proven experience in a sales‑based customer services role
- An aptitude for managing and resolving customer complaints
- Demonstrated ability to work in a team environment while managing high workloads
- A customer‑oriented approach and the capacity to adapt and respond to different types of personalities
- Digital & Data Mindset excelling in Microsoft 365 daily skills
- Comfortable switching between multiple systems in one interaction
- Able to interpret data (case notes, order history, error messages)
- Understands why data accuracy matters (billing, compliance, audit trails)
- Required Skills
- Consumer Financing
- Customer Engagement
- Customer Management
- Customer Queries
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Entry
- Data Interpretations
- Order Processing
- Problem Resolution
- Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre‑existing agreement is in place.
Where agency agreements are in place, introductions are position specific.
Please, no phone calls or emails.
- Employee Status
- Regular
- Job Posting End Date
- 06/20/2026
- Posting Validity
A job posting is effective until 11:59:59 PM on the day before the listed job posting end date.
Please ensure you apply to a job posting no later than the day before the job posting end date.
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Customer Service Representative in Stanley employer: Merck Sharp & Dohme
At Allflex Livestock Intelligence, we pride ourselves on fostering a vibrant work culture that values exceptional customer service and teamwork. As a Customer Service Representative, you will enjoy comprehensive training, opportunities for professional growth, and the chance to make a real impact in a supportive environment. Located onsite, our team thrives on collaboration and innovation, ensuring that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Stanley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Merck Sharp & Dohme. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Merck Sharp & Dohme before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Stanley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Merck Sharp & Dohme:Your cover letter is your chance to shine! Tell us why you want to work at Merck Sharp & Dohme specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Merck Sharp & Dohme!
How to prepare for a job interview at Merck Sharp & Dohme
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
