At a Glance
- Tasks: Deliver exceptional customer service and build strong relationships while driving sales.
- Company: Join a diverse team at Allflex Livestock Intelligence, committed to inclusivity.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Other info: Fully onsite role with a focus on teamwork and customer success.
- Why this job: Make a real difference in customer satisfaction and engagement every day.
- Qualifications: GCSEs in English, Math, and ICT; sales experience preferred.
The predicted salary is between 24750 - 30250 £ per year.
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence. This is a fully onsite in person role.
Responsibilities:
- Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction.
- Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge.
- Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs).
- Drive customer engagement on our online platforms by guiding and coaching our customers.
- Tactfully resolve customer queries and complaints through various channels.
Skills & Experience:
- GCSE level or above qualifications in English, Math, and ICT.
- Proven experience in a sales-based customer services role.
- An aptitude for managing and resolving customer complaints.
- Demonstrated ability to work in a team environment while managing high workloads.
- A customer-oriented approach and the capacity to adapt and respond to different types of personalities.
- Digital & Data Mindset excelling in Microsoft 365 daily skills.
- Comfortable switching between multiple systems in one interaction.
- Able to interpret data (case notes, order history, error messages).
- Understands why data accuracy matters (billing, compliance, audit trails).
Required Skills:
- Consumer Financing
- Customer Engagement
- Customer Management
- Customer Queries
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Entry
- Data Interpretations
- Order Processing
- Problem Resolution
Customer Service Representative employer: Merck Sharp & Dohme
At Allflex Livestock Intelligence, we pride ourselves on fostering a vibrant work culture that values collaboration and customer-centricity. As a Customer Service Representative, you'll enjoy opportunities for professional growth while working in a supportive environment that encourages innovation and teamwork. Located in a dynamic setting, our company offers competitive benefits and the chance to make a meaningful impact in the livestock intelligence sector.
