Job DescriptionJob Description: The Vaccines Account Manager is a key customer-facing role accountable for regional and local pull-through of National Immunisation Programmes (NIPs) and supporting optimal uptake of priority vaccines. The Vaccine Account Managers will support the Vaccines & Public Health Business Unit in improving vaccination coverage rates and reducing health inequalities through engaging key stakeholders across both primary (e.g. school immunisers, GP practices) and secondary care settings (e.g. hospitals). The role combines expertise in account management, promotion, education, and digital engagement to maximise brand adoption and satisfaction, ensuring cohesive execution across assigned geographies. Identify, build and sustain long-term relationships with key customers, influencers and system stakeholders across prioritised territories.· Diagnose local and regional barriers to vaccination uptake and co-create targeted engagement plans that address gaps and enhance vaccine coverage rate (VCR) performance.· Execute compliant promotional engagements, both face-to-face and virtual that drive behaviour change aligned to brand strategy and increase vaccination uptake.· Facilitate tailored education, workshops and capability-building initiatives for local and regional stakeholders.· Utilise approved data sets and dashboards for iterative planning, tactical implementation, and accurate CRM documentation including digital consent acquisition. Be accountable for the pull-through of marketing campaigns (Marketing retains campaign creation ownership) and for translating customer insight to refine local execution.· Partner with Vaccine Healthcare Leads in overlapping geographies to ensure compliant and cohesive delivery across accounts.· Account management excellence: skilled in prioritisation, stakeholder mapping and tailored engagement planning.· Commercial & analytical acumen: uses data to identify barriers, prioritise accounts and measure pull-through effectiveness.· Resilience & adaptability: navigates regional and local variation and responds quickly to emerging needs. Win as One Team: Collaborates proactively with field and marketing to ensure aligned execution and shared outcomes. Tests new approaches, applies learnings and continuously improves customer engagement quality.· Embrace Diversity & Inclusion: Significant experience in customer-facing or commercial roles within life sciences or healthcare.· Proven capability in building strong external relationships and influencing key decision-makers.· Bachelor's degree and ABPI Diploma required.· Field-based role with regular travel across assigned geography and occasional travel to the UK office. Account Management, Client Satisfaction, Contract Management, Customer Engagement, Customer Needs Assessments, Influencing Skills, Key Account Management, Market Analysis, Pharmaceutical Sales, Product Knowledge, Project Management, Relationship Building, Sales Proficiency, Strategic ThinkingPreferred Skills: Current Employees apply HERECurrent Contingent Workers apply HERESearch Firm Representatives Please Read Carefully Merck & Co., Please, no phone calls or emails. NoTravel Requirements:75%Flexible Work Arrangements: RemoteShift: Not IndicatedValid Driving License: SummaryLocation: GBR - London - London (Moorgate WeWork)Type: Full time
Accounts Manager - Full-time in London employer: Merck Sharp & Dohme (MSD)
As a global healthcare leader, our company offers an inspiring work culture that prioritises ethical integrity and scientific excellence. Located in the vibrant city of London, the Associate Director role in External Discovery Chemistry provides exceptional opportunities for professional growth and collaboration with top-tier scientists across Europe. We are committed to fostering an inclusive environment where diverse ideas thrive, ensuring that every employee can contribute to meaningful advances in global healthcare.
