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- Tasks: Provide 1st and 2nd level IT support to users, manage installations, and handle asset records.
- Company: Join Merck Group, a leader in Healthcare, Life Science, and Electronics, innovating for a better world.
- Benefits: Enjoy flexible part-time hours, training opportunities, and a culture of inclusion and growth.
- Why this job: Be part of a passionate team that values curiosity and innovation while making a real impact.
- Qualifications: Relevant IT qualification at A level or above; customer-facing experience preferred but not essential.
- Other info: This is a job share role requiring 17.5 hours per week, perfect for students or part-timers.
Join to apply for the Part Time IT Desktop Technician role at Merck Group. Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role: We are seeking an on-site IT Desktop Technician to join our team in Gillingham, Dorset to provide 1st and 2nd level IT support. Responsibilities include:
- Offering day-to-day IT assistance to local and remote users through various channels.
- Managing the installation and configuration of end-user equipment.
- Coordinating image builds with IT teams.
- Installing new hardware and software.
- Maintaining accurate asset records.
- Supporting onboarding and offboarding processes.
- Participating in IT asset and license management.
- Handling vulnerability management tasks.
- Communicating with end users regarding outages and service updates.
This position is a job share role, requiring 17.5 hours per week.
Who You Are: Relevant IT qualification at A level/equivalent or above. Previous relevant IT experience is preferred although training will be provided. Knowledge of Windows hardware and software support is preferred. Strong administration skills. Knowledge of MS Office365, Outlook, and other standard office applications. Positive person with a can-do attitude. Experience in a customer-facing role is preferred.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Part Time IT Desktop Technician employer: Merck Group
Contact Detail:
Merck Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time IT Desktop Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used by Merck Group. Research their current technologies and tools, especially Windows hardware and software, as this will show your genuine interest and preparedness for the role.
✨Tip Number 2
Highlight any previous customer-facing experience you have during your conversations. Being able to communicate effectively with end users is crucial in this role, so share examples of how you've successfully assisted customers in the past.
✨Tip Number 3
Network with current or former employees of Merck Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Think of specific instances where you've resolved IT issues efficiently, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Part Time IT Desktop Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT qualifications and experience. Emphasise any previous roles where you provided IT support, especially in customer-facing situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to provide excellent support. Mention specific skills like knowledge of Windows hardware and software, as well as your positive attitude.
Highlight Relevant Skills: In your application, clearly outline your administration skills and familiarity with MS Office365 and other standard office applications. This will demonstrate your readiness for the role.
Show Enthusiasm for the Company: Express your excitement about joining Merck Group and contributing to their mission. Mention how you align with their values of innovation and inclusion, which can set you apart from other candidates.
How to prepare for a job interview at Merck Group
✨Showcase Your Technical Skills
Make sure to highlight your relevant IT qualifications and any previous experience you have in desktop support. Be prepared to discuss specific hardware and software issues you've resolved, especially with Windows and MS Office365.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of interaction with users, it's crucial to show that you have a positive attitude and can handle customer queries effectively. Share examples of how you've successfully assisted users in the past.
✨Prepare for Common IT Scenarios
Anticipate questions related to common IT problems and be ready to explain how you would approach troubleshooting them. This could include scenarios like software installation issues or hardware malfunctions.
✨Express Your Willingness to Learn
Since training will be provided, emphasise your eagerness to learn and adapt. Mention any relevant courses or self-study you've undertaken to improve your IT skills, showing that you're proactive about your professional development.
