Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd and 3rd line IT support, both on-site and remotely.
- Company: Join Merck Group, a leader in science and technology innovation.
- Benefits: Inclusive culture, career growth opportunities, and a chance to make an impact.
- Why this job: Be part of a team that champions human progress and innovation.
- Qualifications: Previous IT experience and knowledge of Windows and Microsoft 365.
- Other info: Flexible travel within Scotland and a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the IT Desktop Support Technician role at Merck Group. We have an exciting opportunity for an IT Desktop Support Technician to join our team in Glasgow. In this role, you will be working as part of the local IT team providing 2nd and 3rd line support for incident management, both on-site & remotely, across all our locations in Scotland.
Key Responsibilities Include:
- Supporting onboarding and transfer requests.
- Providing support for integration activities.
- Collaborating with global teams to resolve complex and advanced IT issues.
- Supporting all services related to Lifecycle Management, Asset Management, License Management, and User Access Management for end-user software and hardware.
- Delivering a positive, supportive experience to customers and colleagues.
- Maintaining up-to-date knowledge of service offerings across all IT units (including training offerings and available resources).
- Coordinating uninterrupted IT support and communicating ongoing strategy and execution with colleagues.
- Providing end-user training, advice, and guidance on IT systems and processes.
Who You Are:
- Must have previous IT experience in a customer-facing role.
- Experience supporting Windows laptops/desktops, Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), and mobile devices (iPhones, iPads), including working with MDM solutions such as Intune and SOTI.
- Proven experience handling enquiries, troubleshooting and escalations, and building partnerships with key customers for Infrastructure and End User Support.
- Flexibility to travel within the country to Stirling approximately once per month (driving licence required).
Nice To Have:
- Microsoft Windows Desktop certification(s) or CompTIA A+; experience with Microsoft SCCM; ITIL certification.
- Experience with technical documentation and knowledge management.
- Understanding of security and quality standards.
- Experience with innovation initiatives (e.g., process improvements, pilots, PoCs).
- Experience providing IT support in a manufacturing or laboratory environment.
- Experience working in a validated environment with specialist systems.
We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
IT Desktop Support Technician in Glasgow employer: Merck Group
Contact Detail:
Merck Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Technician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Merck Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows laptops, Microsoft 365, and any MDM solutions you've used. Show them you’re ready to tackle those IT challenges!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being customer-focused is key in this role, so think of examples where you’ve delivered great support or resolved issues effectively. We want to see how you can bring that positive vibe to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and working your magic with us at Merck Group.
We think you need these skills to ace IT Desktop Support Technician in Glasgow
Some tips for your application 🫡
Show Your IT Skills: Make sure to highlight your previous IT experience, especially in customer-facing roles. We want to see how you've tackled troubleshooting and built partnerships with customers, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for the IT Desktop Support Technician role. Mention specific tools and technologies you’ve worked with, like Microsoft 365 or MDM solutions, to show us you’re the right fit.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Merck Group.
How to prepare for a job interview at Merck Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows laptops/desktops and Microsoft 365 applications. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any MDM solutions like Intune or SOTI you've worked with.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples that highlight your ability to handle enquiries and build partnerships. Think of specific situations where you turned a challenging interaction into a positive experience for the customer.
✨Demonstrate Your Problem-Solving Abilities
Be ready to talk about complex IT issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you collaborated with teams to find solutions.
✨Stay Updated on IT Trends
Familiarise yourself with the latest trends in IT support and lifecycle management. Mention any relevant certifications you have, like Microsoft Windows Desktop or ITIL, and express your enthusiasm for continuous learning and innovation in the field.