At a Glance
- Tasks: Provide 2nd and 3rd line IT support, both on-site and remotely.
- Company: Innovative company in healthcare and technology, passionate about enriching lives.
- Benefits: Inclusive culture, opportunities for growth, and a chance to make an impact.
- Other info: Flexible working environment with travel opportunities within Scotland.
- Why this job: Join a dynamic team and help solve complex IT challenges.
- Qualifications: Experience in IT support, especially with Windows and Microsoft 365.
The predicted salary is between 40500 - 49500 £ per year.
Work Your Magic with us!
Ready to explore, break barriers, and discover more?
We know you’ve got big plans – so do we!
Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics.
Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.
That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role
We have an exciting opportunity for an IT Desktop Support Technician to join our team in Glasgow on a 12 Month Fixed Term Contract.
In this role, you will be working as part of the local IT team providing 2nd and 3rd line support for incident management, both on-site & remotely, across all our locations in Scotland.
Key Responsibilities Include
- Supporting onboarding and transfer requests.
- Providing support for integration activities.
- Collaborating with global teams to resolve complex and advanced IT issues.
- Supporting all services related to Lifecycle Management, Asset Management, License Management, and User Access Management for end-user software and hardware.
- Delivering a positive, supportive experience to customers and colleagues.
- Maintaining up-to-date knowledge of service offerings across all IT units (including training offerings and available resources).
- Coordinating uninterrupted IT support and communicating ongoing strategy and execution with colleagues.
- Providing end-user training, advice, and guidance on IT systems and processes.
Who You Are
- Previous IT experience in a customer-facing role.
- Experience supporting Windows laptops/desktops, Microsoft 365 applications (Outlook, Teams, Share Point, One Drive), and mobile devices (i Phones, i Pads), including working with MDM solutions such as Intune and SOTI.
- Proven experience handling enquiries, troubleshooting and escalations, and building partnerships with key customers for Infrastructure and End User Support.
- Nice To Have
- Microsoft Windows Desktop certification(s) or Comp TIA A+; experience with Microsoft SCCM; ITIL certification.
- Experience with technical documentation and knowledge management.
- Understanding of security and quality standards.
- Experience with innovation initiatives (e. g., process improvements, pilots, Po Cs).
- Experience providing IT support in a manufacturing or laboratory environment.
- Experience working in a validated environment with specialist systems.
- Flexibility to travel within the country to Stirling approximately once per month (driving licence preferred).
What we offer
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology.
We are committed to creating access and opportunities for all to develop and grow at your own pace.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
#J-18808-Ljbffr
IT Desktop Support Technician - 12 Month FTC in Glasgow employer: Merck Group
At Merck Group, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters innovation and inclusion. As a Rare Tumours Territory Lead in Scotland and Northern Ireland, you will have the opportunity to make a meaningful impact on patient care while benefiting from professional growth opportunities and a supportive team culture. Our commitment to employee development and collaboration ensures that you can thrive in your role and contribute to driving human progress in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support Technician - 12 Month FTC in Glasgow
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Merck Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Desktop Support Technician - 12 Month FTC in Glasgow
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Merck Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Merck Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Merck Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Merck Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Merck Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Merck Group.
