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- Tasks: Transform business needs into Salesforce solutions and manage daily analysis.
- Company: Join a leading global tech company with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Make a real impact by enhancing user experiences with Salesforce.
- Qualifications: Strong Salesforce experience and excellent communication skills required.
- Other info: Collaborative environment with great potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A leading global technology company is seeking a Salesforce Service Cloud Business Analyst to join their team. The position involves translating business requirements into effective Salesforce solutions while managing day-to-day analysis and execution.
Key responsibilities include:
- Collaboration with stakeholders
- Managing the Jira backlog
- Leading user acceptance testing
- Fostering user adoption of Salesforce best practices
The ideal candidate should have strong experience in Salesforce, excellent communication skills, and a process-driven mindset.
Salesforce Service Cloud BA for Global Delivery employer: Merck & Co., Inc.
Contact Detail:
Merck & Co., Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Service Cloud BA for Global Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects and any successful implementations. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common Salesforce scenarios and best practices. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Salesforce Service Cloud BA for Global Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce and any relevant projects. We want to see how you've translated business requirements into effective solutions, so don’t hold back on those details!
Showcase Your Communication Skills: Since excellent communication is key for this role, include examples of how you've collaborated with stakeholders in the past. We love seeing how you’ve led discussions or facilitated user acceptance testing.
Be Process-Driven: Demonstrate your process-driven mindset by outlining your approach to managing tasks like the Jira backlog. We’re looking for candidates who can show us their structured thinking and problem-solving skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Merck & Co., Inc.
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Service Cloud knowledge. Be ready to discuss specific features and how they can solve business problems. Prepare examples of how you've used Salesforce in past roles to demonstrate your expertise.
✨Master the Art of Communication
Since excellent communication skills are a must, practice articulating your thoughts clearly and concisely. Think about how you can explain complex concepts in simple terms, especially when discussing stakeholder collaboration and user adoption strategies.
✨Get Familiar with Jira
As managing the Jira backlog is part of the role, it’s crucial to understand how it works. Familiarise yourself with common Jira workflows and be prepared to discuss how you’ve used it to manage tasks and priorities in previous projects.
✨Showcase Your Process-Driven Mindset
Prepare to talk about your approach to analysis and execution. Think of examples where you’ve implemented process improvements or best practices in Salesforce. This will show that you not only understand the tools but also how to leverage them effectively.
