At a Glance
- Tasks: Provide top-notch customer service in Italian for a real estate platform.
- Company: Join Mercier Consultancy and work with a leading real estate client.
- Benefits: Fully paid relocation, private health insurance, and monthly performance bonuses.
- Other info: Enjoy a supportive environment with training and opportunities to grow.
- Why this job: Make a difference by helping customers navigate their real estate journey.
- Qualifications: Fluent in Italian and English, with strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform.
Responsibilities
- Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries
- Assist customers with property searches, booking viewings, and understanding the buying or renting process
- Resolve customer issues and complaints efficiently and professionally
- Document customer interactions and maintain accurate records in our CRM system
- Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries
- Gather customer feedback to help enhance service offerings and platform usability
- Stay informed about real estate market trends and property listings
Requirements
- Fluent in both Italian and English, with excellent communication skills
- Strong customer service orientation and problem-solving capabilities
- Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred
- Able to manage multiple customer inquiries effectively
- Detail-oriented with strong organizational abilities
- Interest in real estate and helping customers achieve their housing goals
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package (Flight, Transfer and 2 weeks in Hotel)
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
Remote Italian Speaking Customer Service for Real Estate Platform - Work In Greece in Wrexham employer: Mercier Consultancy
Mercier Consultancy offers a dynamic and supportive work environment for Italian Speaking Customer Service Representatives, particularly with the unique opportunity to work remotely in Greece. Employees benefit from a fully paid relocation package, private health insurance, and ongoing training, fostering both personal and professional growth. The company values its staff by providing performance bonuses and additional salaries, ensuring a rewarding experience while helping customers navigate the real estate market.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Italian Speaking Customer Service for Real Estate Platform - Work In Greece in Wrexham
✨Tip Number 1
Get your networking game on! Reach out to people in the real estate industry, especially those who speak Italian. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on a job opportunity.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills by role-playing common scenarios you might face in this role. This will help you feel more confident when you're actually speaking with customers about their property inquiries.
✨Tip Number 3
Don’t forget to research the company! Knowing Mercier Consultancy and their client’s real estate platform inside out will give you an edge. It shows you're genuinely interested and can tailor your responses during interviews.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you get the attention you deserve. Plus, it’s super easy to do!
We think you need these skills to ace Remote Italian Speaking Customer Service for Real Estate Platform - Work In Greece in Wrexham
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping our Italian-speaking customers, make sure to highlight your fluency in both Italian and English. Use clear and confident language in your application to demonstrate your communication skills.
Tailor Your Experience:We want to see how your previous customer service experience relates to real estate. Share specific examples of how you've helped customers in the past, especially if it involved property management or similar fields.
Be Personable:Customer service is all about connection! Let your personality shine through in your written application. A friendly tone can go a long way in showing us that you’re the right fit for our team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Mercier Consultancy
✨Brush Up on Your Real Estate Knowledge
Before the interview, make sure you’re familiar with basic real estate terminology and processes. This will not only help you answer questions confidently but also show your genuine interest in the field.
✨Practice Your Italian Communication Skills
Since this role requires fluency in Italian, practice speaking and writing in Italian before the interview. You could even role-play common customer service scenarios to get comfortable with the language in a professional context.
✨Showcase Your Customer Service Experience
Prepare specific examples from your previous roles where you provided exceptional customer service. Highlight any experience related to real estate or similar fields, as this will demonstrate your capability to handle inquiries effectively.
✨Familiarise Yourself with the Company
Research Mercier Consultancy and their client’s real estate platform. Understanding their services, values, and market position will allow you to tailor your responses and show that you’re genuinely interested in being part of their team.
