At a Glance
- Tasks: Engage potential clients, qualify leads, and support the sales team in driving growth.
- Company: Join Mercia, part of Wilmington Plc, a dynamic and inclusive workplace.
- Benefits: Enjoy competitive salary, uncapped commission, hybrid working, and excellent perks.
- Other info: Great career progression opportunities in a supportive and celebratory team environment.
- Why this job: Be at the forefront of growth, develop valuable sales skills, and make a real impact.
- Qualifications: Strong communication skills, resilience, and previous client-facing experience preferred.
The predicted salary is between 25000 - 28000 £ per year.
Location: Hybrid / Leicester office, LE19 1SU
Salary: £25,000 - £28,000 + Uncapped Commission + Excellent Benefits!
Contract Type: Full Time, Permanent
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You
Mercia, part of Wilmington Plc, is looking for a confident, enthusiastic, and driven Sales Development Representative, someone who loves starting conversations, spotting opportunities, and turning curiosity into meaningful business connections. This is an exciting chance to be at the forefront of Mercia's continued growth. You'll play a pivotal role in shaping our sales pipeline, uncovering new opportunities, and helping clients discover the value of the services we offer. If you enjoy variety, love engaging with people, and get a buzz from helping create success stories, this role is a brilliant stepping-stone in your sales career. You'll gain real experience, real responsibility, and the chance to develop your skills in a supportive team that celebrates your wins and helps you grow.
Job Purpose, Tasks and Responsibilities
The Sales Development Representative (SDR) plays a key part in driving Mercia's growth. You'll help build a healthy pipeline of potential customers by qualifying leads, managing inbound enquiries, and supporting ongoing client relationships. This role blends proactive outreach, strong communication and exceptional service all contributing directly to Mercia's sales strategy and long-term success!
You will be responsible for:
- Identifying and engaging potential clients through outbound calls, follow-up emails and relevant channels (e.g., MQLs, social media).
- Qualifying leads and booking high-quality appointments for the sales team.
- Monitoring the sales inbox and web chat, responding positively and professionally.
- Allocating inbound leads to the appropriate sales colleagues based on segmentation and fit.
- Keeping CRM records accurate and up to date after every interaction.
- Speaking with customers requesting cancellation, understanding their concerns and exploring ways to retain them.
- Providing clear alternatives and arranging follow-up discussions when needed.
- Capturing feedback to help improve our products and services.
- Contacting clients who are not eligible for auto-renewal due to previous transactions or location criteria.
- Confirming renewal intentions and arranging meetings to support ongoing business.
- Identifying opportunities to strengthen existing customer relationships.
- Reviewing the pipeline regularly, ensuring opportunities reflect their true stage.
- Supporting improved forecasting accuracy by ensuring precise data.
- Delivering exceptional service across all touchpoints.
- Acting as a trusted ambassador of Mercia, warm, professional and consistent.
What's the Best Thing About This Role
You'll be right at the centre of Mercia's growth speaking with a broad mix of clients, building valuable sales skills, and seeing the direct impact of your work. No two days are the same, and every success feels meaningful. It's a role where your energy, ideas and enthusiasm genuinely make a difference.
What's the Most Challenging Thing About This Role
You'll balance multiple channels, handle varied conversations from warm inbound enquiries to sensitive cancellations and keep the sales pipeline running smoothly. It requires persistence, focus and great organisation. But if you enjoy learning fast and overcoming challenges, you'll thrive.
What We're Looking For
To be successful in this role, you must have / be:
- Strong communication and negotiation skills.
- Confident handling objections and complex conversations.
- Highly organised with strong CRM accuracy and attention to detail.
- Familiarity with tools such as Salesforce.
- Resilient, driven, and comfortable working at pace.
- Able to manage multiple inbound enquiries simultaneously.
- Previous experience in a client-facing setting (sales, service, or similar).
Sales Development Representative in Loughborough employer: Mercia Group
At Mercia, part of Wilmington plc, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. With a strong commitment to employee growth, we offer extensive personal development opportunities, hybrid working arrangements, and a comprehensive benefits package including private healthcare and wellness resources. Join us in Leicester, where your contributions are valued, and you can thrive in a dynamic sales environment while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative in Loughborough
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Development Representative at Mercia Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mercia Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Development Representative. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Development Representative in Loughborough
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mercia Group:When writing your cover letter, make sure to tailor your message specifically for Mercia Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mercia Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mercia Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mercia Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mercia Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
