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For Companies At a Glance
- Tasks: Engage potential clients, qualify leads, and support the sales team in driving growth.
- Company: Join Mercia, part of Wilmington Plc, a dynamic and inclusive workplace.
- Benefits: Enjoy competitive salary, uncapped commission, hybrid working, and excellent perks.
- Other info: Great career progression opportunities in a supportive and celebratory team environment.
- Why this job: Be at the forefront of growth, develop valuable sales skills, and make a real impact.
- Qualifications: Strong communication skills, resilience, and previous client-facing experience preferred.
The predicted salary is between 25000 - 28000 £ per year.
Location: Hybrid / Leicester office, LE19 1SU
Salary: £25,000 - £28,000 + Uncapped Commission + Excellent Benefits!
Contract Type: Full Time, Permanent
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You
Mercia, part of Wilmington Plc, is looking for a confident, enthusiastic, and driven Sales Development Representative, someone who loves starting conversations, spotting opportunities, and turning curiosity into meaningful business connections. This is an exciting chance to be at the forefront of Mercia's continued growth. You'll play a pivotal role in shaping our sales pipeline, uncovering new opportunities, and helping clients discover the value of the services we offer. If you enjoy variety, love engaging with people, and get a buzz from helping create success stories, this role is a brilliant stepping-stone in your sales career. You'll gain real experience, real responsibility, and the chance to develop your skills in a supportive team that celebrates your wins and helps you grow.
Job Purpose, Tasks and Responsibilities
The Sales Development Representative (SDR) plays a key part in driving Mercia's growth. You'll help build a healthy pipeline of potential customers by qualifying leads, managing inbound enquiries, and supporting ongoing client relationships. This role blends proactive outreach, strong communication and exceptional service all contributing directly to Mercia's sales strategy and long-term success!
You will be responsible for:
- Identifying and engaging potential clients through outbound calls, follow-up emails and relevant channels (e.g., MQLs, social media).
- Qualifying leads and booking high-quality appointments for the sales team.
- Monitoring the sales inbox and web chat, responding positively and professionally.
- Allocating inbound leads to the appropriate sales colleagues based on segmentation and fit.
- Keeping CRM records accurate and up to date after every interaction.
- Speaking with customers requesting cancellation, understanding their concerns and exploring ways to retain them.
- Providing clear alternatives and arranging follow-up discussions when needed.
- Capturing feedback to help improve our products and services.
- Contacting clients who are not eligible for auto-renewal due to previous transactions or location criteria.
- Confirming renewal intentions and arranging meetings to support ongoing business.
- Identifying opportunities to strengthen existing customer relationships.
- Reviewing the pipeline regularly, ensuring opportunities reflect their true stage.
- Supporting improved forecasting accuracy by ensuring precise data.
- Delivering exceptional service across all touchpoints.
- Acting as a trusted ambassador of Mercia, warm, professional and consistent.
What's the Best Thing About This Role
You'll be right at the centre of Mercia's growth speaking with a broad mix of clients, building valuable sales skills, and seeing the direct impact of your work. No two days are the same, and every success feels meaningful. It's a role where your energy, ideas and enthusiasm genuinely make a difference.
What's the Most Challenging Thing About This Role
You'll balance multiple channels, handle varied conversations from warm inbound enquiries to sensitive cancellations and keep the sales pipeline running smoothly. It requires persistence, focus and great organisation. But if you enjoy learning fast and overcoming challenges, you'll thrive.
What We're Looking For
To be successful in this role, you must have / be:
- Strong communication and negotiation skills.
- Confident handling objections and complex conversations.
- Highly organised with strong CRM accuracy and attention to detail.
- Familiarity with tools such as Salesforce.
- Resilient, driven, and comfortable working at pace.
- Able to manage multiple inbound enquiries simultaneously.
- Previous experience in a client-facing setting (sales, service, or similar).
Sales Development Representative in Loughborough employer: Mercia Group
Contact Detail:
Mercia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Development Representative in Loughborough
✨Tip Number 1
Get to know the company inside out! Research Mercia and understand their services, values, and culture. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your pitch! Whether it's on a call or in person, being able to confidently communicate your value is key. Role-play with friends or use a mirror to refine your delivery and handle objections like a pro.
✨Tip Number 3
Network like a champ! Use LinkedIn to connect with current employees at Mercia. Engaging with them can give you insider tips and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Sales Development Representative in Loughborough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for sales shine through! We want to see that you're excited about the role and ready to engage with clients. Use lively language and share why you think you'd be a great fit for our team.
Tailor Your CV: Make sure your CV is tailored to the Sales Development Representative role. Highlight relevant experience, especially in client-facing roles, and showcase your communication skills. We love seeing how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story! Explain why you’re interested in this position at Mercia and how your skills can contribute to our growth. Keep it concise but impactful – we want to feel your enthusiasm!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Mercia Group
✨Know Your Product Inside Out
Before the interview, make sure you understand Mercia's services and how they benefit clients. This will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Pitch
As a Sales Development Representative, you'll need to engage potential clients effectively. Prepare a brief pitch about why you're excited about this role and how you can contribute to Mercia's growth.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication abilities. Be clear and concise in your answers, and don’t hesitate to ask questions to show your interest in the role and the company.
✨Prepare for Objections
Expect to discuss how you would handle objections or difficult conversations. Think of examples from your past experiences where you've successfully navigated challenges, as this will highlight your resilience and negotiation skills.