At a Glance
- Tasks: Engage with customers, generate leads, and support sales growth.
- Company: Join a respected business with a strong reputation and loyal customers.
- Benefits: Enjoy 25 days annual leave, hybrid working, and health perks.
- Other info: Fast-paced role with excellent career progression opportunities.
- Why this job: Make a real impact in sales while developing valuable skills.
- Qualifications: Experience in B2B sales or customer service is essential.
The predicted salary is between 25000 - 28000 £ per year.
Location: Hybrid - Leicester, LE19 1SU
Salary: £25,000 - £28,000 (DoE) + Commission
Contract Type: Permanent, Full-Time
What We Can Offer You:
- 25 Days Annual Leave
- Additional Holiday Purchase
- Hybrid Working
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You
You're already building a successful career in sales and understand that great results start with great conversations. You know how to ask insightful questions, uncover customer needs and create opportunities. You're target-driven, resilient, confident picking up the phone and motivated by the satisfaction of turning conversations into commercial success.
Joining Mercia (part of Wilmington plc) means becoming part of a highly respected business with a strong reputation, loyal customers and a genuine commitment to helping people succeed. In this role, you'll engage with both prospective and existing customers, identify opportunities for growth and help clients maximise the value of our market-leading services. You'll be supported by an experienced and collaborative sales team, giving you the platform to develop your skills, grow your confidence and accelerate your sales career.
If you're looking for a role where your contribution is recognised, your development is supported and your earning potential can grow alongside your success, we'd love to hear from you!
Your responsibilities will include:
- Proactively engaging prospective customers through phone, email and other channels to generate high-quality new business opportunities.
- Qualifying leads and scheduling valuable meetings that create sales opportunities for the wider team.
- Managing and responding to customer enquiries through our sales inbox, web chat and other communication channels.
- Building strong customer relationships and helping clients identify the solutions best suited to their needs.
- Supporting customers who may be considering cancelling their service, understanding their challenges and finding ways to retain their business.
- Speaking with customers ahead of renewals, identifying opportunities to strengthen relationships and maximise customer value.
- Maintaining accurate customer records and sales activity within our CRM system.
- Sharing customer insights and market feedback to help drive continuous improvement across our products, services and customer experience.
- Representing Mercia professionally and positively, delivering an exceptional experience in every interaction.
What's the Best Thing About This Role
No two days are the same. You'll gain hands-on experience across a wide variety of sales activities, from generating new opportunities and qualifying leads to supporting renewals and customer retention. You'll have a direct impact on business success and see the results of your efforts every day.
What's the Most Challenging Thing About This Role
This is a fast-paced and rewarding role where priorities can change quickly. One moment you'll be following up on a new enquiry and the next you'll be speaking with a customer considering their options. Success requires excellent organisation, strong communication skills and the ability to stay positive, focused and resilient, even when faced with objections or setbacks.
To be successful in this role, you must have:
Experience in a B2B sales, customer service or
Sales and Business Development Representative in London employer: Mercia Group
At Mercia, part of Wilmington plc, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. With a strong commitment to employee growth, we offer extensive personal development opportunities, hybrid working arrangements, and a comprehensive benefits package including private healthcare and wellness resources. Join us in Leicester, where your contributions are valued, and you can thrive in a dynamic sales environment while making a meaningful impact.
