At a Glance
- Tasks: Engage with customers, generate leads, and support sales growth in a dynamic environment.
- Company: Join Mercia, a respected leader in training and compliance for the accountancy profession.
- Benefits: Enjoy 25 days annual leave, hybrid working, private healthcare, and career development opportunities.
- Other info: Fast-paced role with diverse responsibilities and excellent career progression potential.
- Why this job: Make a real impact on business success while developing valuable sales skills.
- Qualifications: Experience in B2B sales or customer service, strong communication, and organisational skills.
Location: Hybrid - Leicester, LE19 1SU
Salary: £25,000 - £28,000 (DoE) + Commission
Contract Type: Permanent, Full-Time
What We Can Offer You:
- 25 Days Annual Leave
- Additional Holiday Purchase
- Hybrid Working
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You
You're already building a successful career in sales and understand that great results start with great conversations. You know how to ask insightful questions, uncover customer needs and create opportunities. You're target-driven, resilient, confident picking up the phone and motivated by the satisfaction of turning conversations into commercial success.
In this role, you'll engage with both prospective and existing customers, identify opportunities for growth and help clients maximise the value of our market-leading services. You'll be supported by an experienced and collaborative sales team, giving you the platform to develop your skills, grow your confidence and accelerate your sales career.
If you're looking for a role where your contribution is recognised, your development is supported and your earning potential can grow alongside your success, we'd love to hear from you!
Your responsibilities will include:
- Proactively engaging prospective customers through phone, email and other channels to generate high-quality new business opportunities.
- Qualifying leads and scheduling valuable meetings that create sales opportunities for the wider team.
- Managing and responding to customer enquiries through our sales inbox, web chat and other communication channels.
- Building strong customer relationships and helping clients identify the solutions best suited to their needs.
- Supporting customers who may be considering cancelling their service, understanding their challenges and finding ways to retain their business.
- Speaking with customers ahead of renewals, identifying opportunities to strengthen relationships and maximise customer value.
- Maintaining accurate customer records and sales activity within our CRM system.
- Sharing customer insights and market feedback to help drive continuous improvement across our products, services and customer experience.
- Representing Mercia professionally and positively, delivering an exceptional experience in every interaction.
What's the Best Thing About This Role
No two days are the same. You'll gain hands-on experience across a wide variety of sales activities, from generating new opportunities and qualifying leads to supporting renewals and customer retention. You'll have a direct impact on business success and see the results of your efforts every day.
What's the Most Challenging Thing About This Role
This is a fast-paced and rewarding role where priorities can change quickly. Success requires excellent organisation, strong communication skills and the ability to stay positive, focused and resilient, even when faced with objections or setbacks.
To be successful in this role, you must have:
- Experience in a B2B sales, customer service or account management role.
- The confidence and communication skills to build rapport quickly and create meaningful customer conversations.
- The ability to remain professional, resilient and solution-focused when handling objections or challenging discussions.
- Strong organisational skills, attention to detail and confidence using CRM systems to manage sales activity effectively.
- Experience using Salesforce or similar CRM and sales engagement platforms.
- A positive, self-motivated approach and a genuine desire to achieve and exceed targets.
- The ability to manage multiple priorities while maintaining a consistently high standard of customer service.
- Confidence discussing renewals, retention and customer cancellations in a professional, consultative and empathetic manner.
About us
Mercia, part of Wilmington plc, is a leading provider of training, compliance and support services to the UK accountancy profession. We help accountancy professionals stay ahead of regulatory change, technical developments and industry best practice through trusted learning solutions, expert content and practical support.
Join us and do Work That Means Something. At Wilmington plc, we help organisations around the world do business the right way. Through trusted data, expert insights and market-leading education, we support customers across the Governance, Risk and Compliance (GRC) landscape.
When you join us, you'll become part of a business that values growth, collaboration and continuous learning. Alongside flexible hybrid working, you'll benefit from a wide range of personal development opportunities, career pathways and support designed to help you reach your full potential.
Join us and make a real difference. Click on APPLY today!
Sales and Business Development Representative in Leicester employer: Mercia Group
At Mercia, part of Wilmington plc, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our Leicester location offers hybrid working options, generous annual leave, and a range of benefits including private healthcare and professional development opportunities, ensuring that our employees can thrive both personally and professionally. Join us to be part of a respected team where your contributions are valued, and you can accelerate your sales career in a supportive environment.
