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- Tasks: Support and organise training events, ensuring a smooth experience for clients.
- Company: Join Mercia Group, a leading name in accountancy training.
- Benefits: Enjoy competitive salary, hybrid working, and 25 days annual leave.
- Why this job: Be at the heart of dynamic training delivery and make a real impact.
- Qualifications: Experience in administrative support and strong communication skills required.
- Other info: Join a friendly team with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hybrid - Leicester
Salary: Competitive (DoE)
Contract Type: Permanent, Part-Time - 30 Hours, 4 Days Per Week
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You
At Mercia Group - part of Wilmington plc and a leading name in training for accountancy firms - we’re passionate about delivering brilliant learning experiences. We’re looking for someone like you to help keep everything running smoothly, and who isn’t afraid to jump in when things get busy.
Every day is different here. One moment you’ll be speaking to clients on the phone, the next you’ll be booking venues, setting up Zoom courses or helping us stay on top of feedback. You’ll play a key role in making our courses run brilliantly for clients across the UK.
If you bring energy, organisation and a let’s make this happen mindset, we’d love to hear from you!
You’ll play a key role in ensuring our courses and training sessions run smoothly and deliver an excellent experience for our clients. Working closely with colleagues across the business, you’ll help plan, organise and deliver high quality events across multiple formats.
Your responsibilities will include:
- Support the smooth day to day running and operations of our training events, following established processes and requirements.
- Liaise with external suppliers, dealing with queries and resolving any issues promptly and professionally.
- Take ownership of all written and verbal communication with external providers.
- Share clear and timely updates with the wider team to ensure seamless delivery.
- Act as course host, representing our organisation and ensuring delegates have a positive experience.
- Maintain and update attendance records, training logs and client information.
- Provide administrative support for all training formats, including face to face, live online, on demand courses and conferences.
- Process invoices for venues and speakers accurately and on time.
- Contact clients to share information about our courses and support their booking journey.
- Assist with the planning, onboarding and coordination of our course hosts.
What’s the Best Thing About This Role
The variety. No two days feel the same, and you’ll never be short of something meaningful to do. You’ll be right at the centre of Mercia’s training delivery - speaking to clients, supporting virtual sessions, coordinating with venues and helping us gather feedback so we can continually improve. You’ll be part of a friendly, close-knit team that genuinely supports each other and celebrates getting things done well!
What’s the Most Challenging Thing About This Role
It can get busy, especially when multiple courses are running or last minute changes crop up. You’ll need to stay organised, switch tasks quickly and keep calm when things happen at pace.
To be successful in this role, you must have/ be:
- Extensive experience delivering high quality administrative support for courses, training sessions and events.
- Confident Zoom user, able to set up, manage and troubleshoot virtual sessions.
- Strong English skills, both in written and verbal form.
- Excellent IT capability, including experience working across a range of digital and media platforms, such as Zoom and Microsoft suite (in particular Outlook, Excel and Teams).
- Skilled negotiator, with the ability to find solutions and work collaboratively.
- Outstanding interpersonal skills, with the confidence to work independently in a hybrid (office/home) environment.
To be successful in this role, it would be great if you have/ are:
- Experience using Microsoft Word to produce professional documentation.
- Comfortable and confident speaking with clients by phone.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About us
Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession. Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources.
Join us and do Work That Means Something
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Learning Courses Administrator in Leicester employer: Mercia Group
Contact Detail:
Mercia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Courses Administrator in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mercia Group and their training approach. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Learning Courses Administrator, especially your organisational and communication skills.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be using platforms like Zoom and Microsoft Teams, prepare to discuss your experience with these tools and how you've used them to enhance learning experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Learning Courses Administrator in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative support for courses and training sessions. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills: Since you'll be liaising with clients and external providers, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and professional language in your application to reflect this.
Highlight Your Organisational Skills: We love a candidate who can juggle multiple tasks! Share examples of how you've managed busy schedules or coordinated events in the past. This will show us you can handle the fast-paced environment at Mercia.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you’ll be done in no time!
How to prepare for a job interview at Mercia Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Learning Courses Administrator. Familiarise yourself with the key tasks like liaising with clients, managing Zoom sessions, and maintaining training logs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or events. Be ready to discuss how you stay calm under pressure and keep everything running smoothly, especially when things get busy.
✨Demonstrate Your Communication Skills
As you'll be interacting with clients and external providers, it's crucial to highlight your strong verbal and written communication skills. Practice articulating your thoughts clearly and consider preparing a few scenarios where you've effectively resolved issues or provided exceptional service.
✨Familiarise Yourself with Technology
Being a confident user of Zoom and other digital platforms is essential for this position. Brush up on your technical skills and be prepared to discuss your experience with these tools. If possible, try to set up a mock Zoom session to demonstrate your proficiency during the interview.