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For Companies At a Glance
- Tasks: Manage client relationships and ensure smooth scheduling of services in a fast-paced environment.
- Company: Join Mercia, part of Wilmington Plc, a leader in professional services.
- Benefits: Enjoy hybrid working, performance bonuses, private healthcare, and more!
- Why this job: Build strong client connections while thriving in a collaborative team.
- Qualifications: Experience in diary management, strong communication skills, and a proactive attitude.
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
The predicted salary is between 25900 - 25900 £ per year.
Location: Hybrid/Leicester office (Tuesday and Wednesday)
Salary: £25,900 per annum + excellent benefits
Contract Type: Full time, permanent
What We Can Offer You:
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Additional Holiday Purchase
- Health Cash Plan
- Subsidised Gym Memberships
- Cycle to Work scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You
Mercia, part of Wilmington Plc are now looking for someone who thrives in a fast-paced professional services environment, can manage complex diaries, and deliver exceptional client communication at every touchpoint. If you enjoy building strong client relationships while keeping operations running smoothly, this role is perfect for you.
Job Purpose, Tasks and Responsibilities
Main Purpose: To oversee and manage the arrangement and scheduling of Mercia's File Review and Consultancy products and services to ensure they run smoothly, with all related systems, reports, and correspondence kept up to date.
You will also manage the arrangement and scheduling of in-house products and services for a selection of Mercia clients in a proactive and timely manner, ensuring slick processes, quick turnaround times, and excellent client service.
You will be responsible for:
- Sales Lead Management - dealing with all incoming sales leads assigned and building strong relationships with our clients
- Arranging and scheduling File Review and Consultancy services for allocated clients
- Ensuring all relevant compliance information is obtained from clients ahead of reviews
- Updating all relevant logs/databases
- SDE management
- Updating OTIS when reports are received from consultants
- Forging and maintaining professional and helpful relationships with external clients and helping them make the most of Mercia's services
- Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients
- Finalising consultancies and invoicing clients for work completed
- In-house case management
- Diary management for our technical team
- PO management
- Other related responsibilities as required
What's the Best Thing About This Role
The opportunity to build and nurture strong, long-term relationships with clients while working within a well-established, collaborative team that values professionalism and excellence.
What's the Most Challenging Thing About This Role
Managing the demands of high-level professional clients, requiring exceptional communication, meticulous attention to detail, and the ability to juggle multiple priorities efficiently in a fast-paced environment.
What We're Looking For
To be successful in this role, you must have / be:
- Extensive experience in diary management and scheduling
- Experience working in professional services
- Strong communication skills and ability to interact confidently with senior clients
- Experience with Salesforce would be an advantage
- Good working knowledge of Excel
- A strong team member who can support others with tasks
- Ability to work in a fast-paced environment and under own initiative
To be successful in this role, it would be great if you have:
- A good understanding of the accountancy industry
We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.
About us
Mercia Group, part of Wilmington Plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you'll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth.
Join us and do Work That Means Something
At Wilmington Plc, we help global customers do the right business in the right way providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you'll not only make a real difference for our customers, you'll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you'll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Client Relationship Executive in Leicester employer: Mercia Group
Contact Detail:
Mercia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Relationship Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Mercia and understand their services inside out. Think about how your skills in diary management and client communication can shine in this role. Practice common interview questions to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of a company that values curiosity and collaboration, which is exactly what we’re all about at StudySmarter!
We think you need these skills to ace Client Relationship Executive in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Executive role. Highlight your experience in diary management and client communication, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since this role involves exceptional client communication, don’t shy away from demonstrating your strong communication skills in your application. Use clear and concise language, and maybe even share a brief example of how you've successfully managed client relationships in the past.
Highlight Relevant Experience: Be sure to mention any experience you have in professional services or with tools like Salesforce. This will help us see that you’re ready to hit the ground running. If you’ve worked in fast-paced environments before, let us know how you thrived there!
Apply Through Our Website: Remember, to complete your application, you’ll be redirected to Wilmington Plc's career site. Make sure to follow through and submit your application there. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mercia Group
✨Know Your Client Relationship Basics
Before the interview, brush up on your understanding of client relationship management. Be ready to discuss how you’ve built and maintained strong client relationships in the past, especially in a professional services context.
✨Showcase Your Diary Management Skills
Since diary management is crucial for this role, prepare examples of how you've effectively managed complex schedules. Highlight any tools or software you’ve used, like Salesforce or Excel, to streamline processes.
✨Demonstrate Exceptional Communication
Practice articulating your thoughts clearly and confidently. Think of scenarios where you’ve had to communicate with senior clients and how you ensured their needs were met. This will show your ability to handle high-level professional interactions.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you handle multiple priorities in a fast-paced environment. Prepare specific examples that illustrate your ability to juggle tasks while maintaining attention to detail and delivering excellent client service.
