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For Companies At a Glance
- Tasks: Manage client relationships and ensure smooth operations in a fast-paced environment.
- Company: Join Mercia, part of Wilmington Plc, a leader in professional services.
- Benefits: Enjoy hybrid working, performance bonuses, private healthcare, and more!
- Why this job: Build strong client connections while thriving in a collaborative team.
- Qualifications: Experience in diary management, strong communication skills, and a proactive attitude.
- Other info: Be part of a forward-thinking company that values growth and inclusivity.
The predicted salary is between 25800 - 25800 £ per year.
All potential candidates should read through the following details of this job with care before making an application.
Location: Hybrid/Leicester office (Tuesday and Wednesday)
Salary: £25,900 per annum + excellent benefits
Contract Type: Full time, permanent
What We Can Offer You:
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Additional Holiday Purchase
- Health Cash Plan
- Subsidised Gym Memberships
- Cycle to Work scheme
- Discount Vouchers
- Access to Wellbeing Resources
Main Purpose Job Purpose, Tasks and Responsibilities:
To oversee and manage the arrangement and scheduling of Mercia's File Review and Consultancy products and services to ensure they run smoothly, with all related systems, reports, and correspondence kept up to date. You will also manage the arrangement and scheduling of in-house products and services for a selection of Mercia clients in a proactive and timely manner, ensuring slick processes, quick turnaround times, and excellent client service.
You Will Be Responsible For:
- Sales Lead Management – dealing with all incoming sales leads assigned and building strong relationships with our clients
- Arranging and scheduling File Review and Consultancy services for allocated clients
- Ensuring all relevant compliance information is obtained from clients ahead of reviews
- Updating all relevant logs/databases
- SDE management
- Updating OTIS when reports are received from consultants
- Forging and maintaining professional and helpful relationships with external clients and helping them make the most of Mercia's services
- Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients
- Finalising consultancies and invoicing clients for work completed
- In-house case management
- Diary management for our technical team
- PO management
- Other related responsibilities as required
What’s The Best Thing About This Role:
The opportunity to build and nurture strong, long-term relationships with clients while working within a well-established, collaborative team that values professionalism and excellence.
What’s The Most Challenging Thing About This Role:
Managing the demands of high-level professional clients, requiring exceptional communication, meticulous attention to detail, and the ability to juggle multiple priorities efficiently in a fast-paced environment.
What We’re Looking For:
- Extensive experience in diary management and scheduling
- Experience working in professional services
- Strong communication skills and ability to interact confidently with senior clients
- Experience with Salesforce would be an advantage
- Good working knowledge of Excel
- A strong team member who can support others with tasks
- Ability to work in a fast-paced environment and under own initiative
It would be great if you have:
A good understanding of the accountancy industry.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us:
Mercia Group, part of Wilmington Plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you’ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth.
Join us and do Work That Means Something. At Wilmington Plc, we help global customers do the right business in the right way—providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Join us and make a real difference.
Client Relationship Executive in Enderby employer: Mercia Group
Contact Detail:
Mercia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Executive in Enderby
✨Tip Number 1
Network like a pro! Reach out to current employees at Mercia or Wilmington Plc on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to client relationship management. Think about how you can showcase your experience in diary management and communication skills.
✨Tip Number 3
Show your enthusiasm for the role! During interviews, express why you’re excited about building strong client relationships and how you can contribute to Mercia’s success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the position.
We think you need these skills to ace Client Relationship Executive in Enderby
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for and what you’ll be doing. Make sure you understand the role and how your skills fit in!
Tailor Your Application: Don’t just send a generic CV and cover letter! We want to see how your experience aligns with the Client Relationship Executive role. Highlight relevant skills, especially in diary management and client communication, to show us you’re the perfect fit.
Show Your Personality: We love individuality here at StudySmarter! Let your personality shine through in your application. Share examples of how you’ve built strong client relationships or managed multiple priorities in a fast-paced environment.
Apply Through Our Website: When you’re ready to apply, make sure to do it through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details. Click that 'APPLY' button and let’s get started!
How to prepare for a job interview at Mercia Group
✨Know Your Client Relationship Skills
Make sure you can articulate your experience in building and maintaining client relationships. Prepare specific examples that showcase your ability to manage complex diaries and deliver exceptional communication, as these are key aspects of the role.
✨Familiarise Yourself with Mercia's Services
Research Mercia's File Review and Consultancy products. Understanding their offerings will help you demonstrate your enthusiasm for the role and show how you can contribute to ensuring smooth operations and excellent client service.
✨Prepare for Fast-Paced Scenarios
Since the role involves juggling multiple priorities, think of situations where you've successfully managed competing demands. Be ready to discuss how you handle stress and maintain attention to detail in a busy environment.
✨Showcase Your Team Spirit
Highlight your ability to work collaboratively within a team. Share examples of how you've supported colleagues in the past, as this role requires a strong team member who can assist others while managing their own tasks.