At a Glance
- Tasks: Engage potential clients, qualify leads, and support the sales team in driving growth.
- Company: Join Mercia, part of Wilmington Plc, a leader in education and networking services.
- Benefits: Enjoy competitive salary, uncapped commission, hybrid working, and excellent perks.
- Other info: Dynamic environment with opportunities for continuous development and career progression.
- Why this job: Be at the forefront of growth, develop valuable skills, and make a real impact.
- Qualifications: Strong communication skills, previous client-facing experience, and a drive to succeed.
The predicted salary is between 25000 - 28000 £ per year.
Location: Hybrid / Leicester office, LE19 1SU
Salary: £25,000 - £28,000 + Uncapped Commission + Excellent Benefits!
Contract Type: Full Time, Permanent
What We Can Offer You:
- 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance-Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work Scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You:
Mercia, part of Wilmington Plc, is looking for a confident, enthusiastic, and driven Sales Development Representative, someone who loves starting conversations, spotting opportunities, and turning curiosity into meaningful business connections. This is an exciting chance to be at the forefront of Mercia's continued growth. You'll play a pivotal role in shaping our sales pipeline, uncovering new opportunities, and helping clients discover the value of the services we offer. If you enjoy variety, love engaging with people, and get a buzz from helping create success stories, this role is a brilliant stepping-stone in your sales career. You'll gain real experience, real responsibility, and the chance to develop your skills in a supportive team that celebrates your wins and helps you grow.
Job Purpose, Tasks and Responsibilities:
The Sales Development Representative (SDR) plays a key part in driving Mercia's growth. You'll help build a healthy pipeline of potential customers by qualifying leads, managing inbound enquiries, and supporting ongoing client relationships. This role blends proactive outreach, strong communication and exceptional service all contributing directly to Mercia's sales strategy and long-term success!
You will be responsible for:
- Identifying and engaging potential clients through outbound calls, follow‑up emails and relevant channels (e.g., MQLs, social media).
- Qualifying leads and booking high‑quality appointments for the sales team.
- Monitoring the sales inbox and web chat, responding positively and professionally.
- Allocating inbound leads to the appropriate sales colleagues based on segmentation and fit.
- Keeping CRM records accurate and up to date after every interaction.
- Speaking with customers requesting cancellation, understanding their concerns and exploring ways to retain them.
- Providing clear alternatives and arranging follow‑up discussions when needed.
- Capturing feedback to help improve our products and services.
- Contacting clients who are not eligible for auto‑renewal due to previous transactions or location criteria.
- Confirming renewal intentions and arranging meetings to support ongoing business.
- Identifying opportunities to strengthen existing customer relationships.
- Reviewing the pipeline regularly, ensuring opportunities reflect their true stage.
- Supporting improved forecasting accuracy by ensuring precise data.
- Delivering exceptional service across all touchpoints.
- Acting as a trusted ambassador of Mercia, warm, professional and consistent.
What's the Best Thing About This Role:
You’ll be right at the centre of Mercia's growth speaking with a broad mix of clients, building valuable sales skills, and seeing the direct impact of your work. No two days are the same, and every success feels meaningful. It's a role where your energy, ideas, and enthusiasm genuinely make a difference.
What's the Most Challenging Thing About This Role:
You’ll balance multiple channels, handle varied conversations from warm inbound enquiries to sensitive cancellations and keep the sales pipeline running smoothly. It requires persistence, focus and great organisation. But if you enjoy learning fast and overcoming challenges, you’ll thrive.
What We're Looking For:
- Strong communication and negotiation skills.
- Confident handling objections and complex conversations.
- Highly organised with strong CRM accuracy and attention to detail.
- Familiarity with tools such as Salesforce.
- Resilient, driven, and comfortable working at pace.
- Able to manage multiple inbound enquiries simultaneously.
- Previous experience in a client‑facing setting (sales, service, or account management).
- Comfortable handling discussions around cancellations and renewals.
- Permission to work in the role's location by the start of their employment.
About us:
Mercia Group, part of Wilmington Plc, is a leading provider of information, education and networking services. We support accountancy firms across the UK with trusted training, technical content and resources. Here, you'll join a forward‑thinking organisation that values curiosity, collaboration and continuous development. Join us and do Work That Means Something.
At Wilmington plc, we help global customers to do business the right way providing trusted data, insight and education across the Governance, Risk and Compliance (GRC) landscape. When you join us, you'll enjoy hybrid working, continuous development and the opportunity to build a career that truly matters. Whether you're stepping into your next challenge or shaping your long‑term path, you'll be doing work with purpose. Join us and make a real difference.
Sales Development Representative in Blaby employer: Mercia Group
Mercia, part of Wilmington Plc, is an exceptional employer that champions a vibrant work culture and prioritises employee growth. With a hybrid working model based in Leicester, employees enjoy generous benefits including 25 days annual leave, private healthcare, and opportunities for continuous development, all while being part of a supportive team that celebrates individual successes and fosters meaningful connections.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Development Representative in Blaby
✨Tip Number 1
Get to know the company inside out! Research Mercia and understand their services, values, and culture. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your pitch! You’ll need to be confident and engaging when reaching out to potential clients. Role-play with a friend or in front of a mirror to refine your communication skills and handle objections like a pro.
✨Tip Number 3
Network like it’s your job! Use LinkedIn and other platforms to connect with current employees at Mercia. Ask for insights about the role and the company culture; this can give you an edge during interviews.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking chat, send a thank-you email. It shows professionalism and keeps you on their radar as they make decisions.
We think you need these skills to ace Sales Development Representative in Blaby
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Sales Development Representative role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Showcase Your Communication Skills:Since this role is all about engaging with clients, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional while still being friendly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Mercia Group
✨Know Your Product
Before the interview, make sure you understand Mercia's services inside and out. Familiarise yourself with their offerings and think about how they can benefit potential clients. This will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Pitch
As a Sales Development Representative, you'll need to engage clients effectively. Practice your pitch and be ready to demonstrate how you would approach a potential client. Use role-playing with a friend or family member to refine your communication skills and handle objections smoothly.
✨Showcase Your Organisation Skills
Highlight your ability to manage multiple inquiries and keep accurate CRM records. Prepare examples from your past experiences where you successfully juggled various tasks while maintaining attention to detail. This will reassure the interviewers that you can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, sales strategies, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
