At a Glance
- Tasks: Coordinate schedules, manage customer queries, and handle invoicing for our gas engineers.
- Company: Join Mercia Gas Ltd, a trusted name in gas and heating services.
- Benefits: Enjoy consistent hours, a supportive team, and full training in a modern office.
- Other info: Perfect for those who thrive in a fast-paced, dynamic environment.
- Why this job: Be the backbone of our operations and ensure customer satisfaction every day.
- Qualifications: Organisational skills and a friendly communication style are key.
The predicted salary is between 25650 - 31350 £ per year.
Mercia Gas Ltd is a trusted gas and heating company.
We pride ourselves on delivering excellent service to our clients, and we are now seeking a highly organized, reliable, and proactive Office Administrator to join our team.
This is a fully office-based role where you will play a vital part in keeping our engineers moving and our customers happy.
Key Responsibilities
- Diary & Engineer Coordination: Efficiently book in works and manage the daily and weekly diaries for our team of gas engineers.
- Customer Liaison: Act as the main point of contact for clients, handling incoming queries, scheduling service visits, and providing exceptional customer service.
- Invoicing & Finance: Prepare and issue accurate invoices to customers upon completion of jobs, and assist with basic financial tracking.
- Operational Admin: Update and maintain our internal database, track job progress, and ensure all regulatory compliance paperwork is filed correctly.
- What We Are Looking For
- Experience: Previous administrative experience, ideally within a trade, construction, or gas/heating business (highly preferred but not essential).
- Skills: Outstanding organizational and multitasking skills—you must be comfortable managing fast-changing engineer schedules.
- Communication: A confident and friendly telephone manner with the ability to liaise professionally with both customers and field-based engineers.
- Tech Skills: Proficient in standard office software, database entry, and general invoicing systems.
- Reliability: A dependable team player who thrives in a fast-paced environment and can work independently.
What We Offer
- Consistent Monday to Friday working hours (no weekends).
- A supportive and welcoming team environment.
- Modern office workspace with full training on our internal booking systems
Locations
Office Administrator in Coundon, Coventry employer: Mercia Gas Ltd
At Mercia Gas Ltd, we are committed to fostering a supportive and welcoming team environment where our Office Administrator will thrive. With consistent Monday to Friday working hours and a modern office workspace, we prioritise employee well-being and growth, ensuring that you receive full training on our internal systems. Join us to be part of a company that values exceptional service and teamwork, making a meaningful impact in the gas and heating industry.
