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- Tasks: Support our solar and EV installations team, ensuring smooth project execution.
- Company: Join Mercia Electrical, a leading renewable energy business making a real difference.
- Benefits: Competitive salary, full training, 28 days holiday, and a supportive team environment.
- Why this job: Be part of the renewable energy revolution and grow your career in a fast-paced industry.
- Qualifications: Interest in renewable energy, strong communication skills, and a proactive attitude.
- Other info: Exciting opportunities for progression as the company expands.
The predicted salary is between 30000 - 35000 £ per year.
Are you looking to join a fast-growing renewable energy business where your work genuinely makes a difference? Mercia Electrical is an established and highly respected electrical contractor, proudly NICEIC and MCS approved, specialising in Solar PV, Battery Storage and EV Charging. As we continue to grow our domestic renewables division, we are looking for a motivated and organised Operations Support Executive to become a key part of our team. We are passionate about doing things properly - delivering high-quality installations, outstanding customer service, and supporting the UK's transition away from fossil fuels.
About the Role
This is a central office-based role supporting our domestic solar and EV installations team. You will be the friendly, organised point of contact for customers and installers alike, helping ensure every project runs smoothly from start to finish. You will work closely with installers, sales, and management, gaining valuable experience in the renewable energy sector with clear opportunities to progress as the business grows.
Key Responsibilities
- Handling inbound calls from existing customers and providing excellent customer service
- Contacting customers ahead of their installation to confirm readiness and explain the process
- Managing and updating the CRM system with accurate, up-to-date information
- Liaising with installers and the sales team to support day-to-day operations
- Assisting with customer queries relating to existing solar and EV installations
- Ensuring all customer and job information is accurate and compliant
- Attending training sessions to continuously build your knowledge and confidence
- Working collaboratively across all departments to support a smooth operation
What We're Looking For
You don’t need to be an electrician - but an interest in renewable energy is essential. You will thrive in this role if you are:
- Proactive, organised, and confident taking ownership of tasks
- A strong communicator with great people skills (B2C experience ideal)
- Comfortable working in a fast-paced, growing business
- A team player who enjoys supporting others
- Honest, reliable, and customer-focused
Skills & Experience (Beneficial, Not All Essential)
- Basic electrical or technical knowledge
- Experience using CRM systems
- Understanding of Solar PV and EV charging (or a strong desire to learn)
- Strong IT and computer skills
- Excellent listening and communication skills
- Ability to adapt and keep up with a rapidly evolving business
What You'll Get
- £30,000 - £35,000 salary (depending on experience)
- Full training and ongoing development
- Genuine opportunities for progression within a growing company
- 28 days holiday (including bank holidays)
- Company pension
- Free on-site parking
- A supportive team and positive working environment
How to Apply
If this sounds like the opportunity you’re looking for, please send your CV to: (url removed) You’ll receive an email with details of the next stage of the interview process (please check your junk/spam folder if needed). Good luck - we look forward to hearing from you.
Operations Support Executive employer: Mercia Electrical
Contact Detail:
Mercia Electrical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Executive
✨Tip Number 1
Network like a pro! Reach out to people in the renewable energy sector, especially those connected to Mercia Electrical. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its projects. Show your passion for renewable energy and how you can contribute to their mission. We want to see that you’re genuinely interested in making a difference!
✨Tip Number 3
Practice your communication skills! As an Operations Support Executive, you'll need to be a strong communicator. Role-play common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Mercia Electrical.
We think you need these skills to ace Operations Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Support Executive role. Highlight any customer service experience and your interest in renewable energy to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for renewable energy and explain why you’d be a great fit for our team. Keep it friendly and professional, just like us!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, mention any past experiences where you’ve successfully managed tasks or projects. We love a proactive and organised candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mercia Electrical
✨Know Your Stuff About Renewable Energy
Before the interview, brush up on your knowledge of solar PV, battery storage, and EV charging. Being able to discuss these topics shows genuine interest and helps you connect with the company's mission.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how your organisational skills can contribute to smooth operations in a fast-paced environment.
✨Practice Your People Skills
Since this role involves a lot of communication, practice answering common customer service scenarios. Think about how you would handle inquiries or complaints, and be ready to demonstrate your strong communication abilities.
✨Be Ready to Discuss CRM Systems
Familiarise yourself with CRM systems, as they are crucial for managing customer information. If you have experience with any specific systems, be prepared to talk about how you've used them effectively in previous roles.
