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- Tasks: Welcome visitors, provide information, and support service users at our Big C Centre.
- Company: Join Big C, a regional cancer charity dedicated to supporting those affected by cancer in Norfolk.
- Benefits: Gain valuable experience, meet new people, and contribute to a meaningful cause.
- Why this job: Make a real difference while developing your skills in a supportive and inclusive environment.
- Qualifications: No specific qualifications needed; just a friendly attitude and willingness to help.
- Other info: Flexible roles available Monday to Friday, with opportunities across multiple locations.
Role:
To provide a friendly and helpful welcome to the visitors of our Big C Centre’s.
Meet and Greet:
Meet and greet visitors at the Centre’s main entrance providing a friendly and polite welcome .
Direct and accompany visitors to their appropriate destination.
Provide information on local amenities at the Centre.
Enter and re-book service users into the Big C services using online system Cliniko.
Support & Listening Ear:
Provide a listening ear to our service users.
Answer general queries about the Centre and its services.
Help support the team to clear and clean tables.
Hospitality Host:
Provide refreshments to service users and Centre visitors.
Set up rooms for support groups and meetings as per centre diary.
General front of house tidying and restock refreshment supplies.
Time commitment:
There is Support & Information Centres across Norfolk located in; Norwich, Great Yarmouth and Kings Lynn.
Roles available Monday to Friday, 9:00am to 5:00pm.
About the organisation:
As a regional cancer charity, Big C are dedicated to supporting anyone affected by cancer in Norfolk and neighbouring counties whilst working with key partners in research and healthcare to improve future outcomes.
There are an estimated 2.5 million people living with cancer in the UK. 1 in 2 people will get cancer in their lifetime. Big C seeks and implements new approaches and projects to make sure that no one is missing our on the opportunity to access our support. Big C’s work focuses on 6 key areas; support, research, equipment, education, income generation and people.
The dedication of our employees, volunteers, supporters and fundraisers is how we continue to improve the lives of those affected by cancer.
Big C is passionately committed to wellbeing, inclusion, diversity, equity and supporting achievement of the charity’s vision and organisational objectives. It aims to unite all Big C employees and volunteers, ensuring everyone is effective, productive, happy and customer focused.
How to apply:If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place –
E: volhub@merchantsplace.co.uk
T: 01263 519454
Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website
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Support and Information Volunteers – VH251 Big C Support and Information Volunteers - VH251 employer: Merchantsplace
Contact Detail:
Merchantsplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support and Information Volunteers – VH251 Big C Support and Information Volunteers - VH251
✨Tip Number 1
Familiarise yourself with the Big C Centre's services and local amenities. This knowledge will help you provide accurate information to visitors and demonstrate your commitment to the role during any interactions.
✨Tip Number 2
Practice your meet and greet skills with friends or family. A warm, friendly welcome is crucial in this role, so being comfortable and confident in your approach will make a great impression on both visitors and the team.
✨Tip Number 3
Engage with current volunteers or staff at Big C if possible. They can provide insights into the day-to-day responsibilities and share tips on how to excel in the role, which can be invaluable during your application process.
✨Tip Number 4
Show your passion for supporting those affected by cancer. Whether through personal experiences or community involvement, sharing your motivation for wanting to volunteer can set you apart from other candidates.
We think you need these skills to ace Support and Information Volunteers – VH251 Big C Support and Information Volunteers - VH251
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and expectations of the Support and Information Volunteer role. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for supporting individuals affected by cancer. Share any relevant experiences or motivations that make you a suitable candidate for this role.
Highlight Relevant Skills: Emphasise skills that are particularly relevant to the role, such as communication, empathy, and organisational abilities. Mention any previous volunteer work or customer service experience that showcases these skills.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Merchantsplace
✨Show Your Friendly Side
As a Support and Information Volunteer, your role is all about providing a warm welcome. During the interview, demonstrate your friendly and approachable nature. Share examples of how you've made others feel comfortable in previous roles or situations.
✨Know the Organisation
Familiarise yourself with Big C's mission and values. Understanding their commitment to supporting those affected by cancer will help you align your answers with their goals. Mention specific programmes or initiatives that resonate with you during the interview.
✨Highlight Your Listening Skills
Since part of the role involves providing a listening ear, be prepared to discuss your active listening skills. Share experiences where you've successfully supported someone by simply being there for them, showing empathy and understanding.
✨Prepare for Practical Scenarios
You may be asked how you would handle certain situations, such as dealing with a visitor's query or setting up a room for a meeting. Think through practical examples and be ready to explain your thought process and actions clearly.
