Wellington Way Health Centre is looking fora friendly, professional and organized Receptionist to join our busy andwelcoming practice team. Our reception team plays an essential role in ensuringthe smooth and efficient running of the practice. As the first point of contactfor many patients, you will help deliver a positive patient experience whileproviding essential administrative support to our clinical and managementteams.
We are looking forsomeone who is approachable, reliable, confident in communicating with patientsand colleagues, and able to work effectively in a busy healthcare environment
Main duties of the job
To cover reception desk,telephones and main reception duties in keeping with the Practice Protocol in aprompt and courteous manner giving your name as a first point of contact.
To always be polite andcourteous to patients presenting a positive image of the surgery and alwaysmaintaining patient confidentiality
Take and redirect messages bothaccurately and in a timely manner.
To liaise and answer questionsfrom patients and all members of the Health Authority.
supervise and assist, when necessary,any administrative staff or students in work placement.
To make tea and coffee asnecessary.
To book and or email interpreters asand when required.
To arrange appointments andsend out recall letters for your allocated Chronic Disease Quality MarkerClinics.
Adherence and assistance withthe co-ordination of office rotas to ensure sufficient cover during breaks,annual leave and sick leave.
To facilitate changeoverbetween morning and afternoon shifts.
To be flexible in the workplacein terms of hours worked and as and when the need arises.
Attendance at practice andreception meetings, contributing to discussions on matters of practice policyaffecting patients and staff.
Open premises at the start ofthe day when first arrives, deactivate alarms and make all necessaryarrangements to receive patients.
Assist in the closing andsecuring of the building at the end of the working day
About us
Wellington Way Health Centre is a well-established and busypractice based in the Bow area of Tower Hamlets, with a patient list of over12,000. We have a large and diverse multidisciplinary team working together toprovide high-quality care to our local community.
Our clinical team consists of four full-time GP partners,four salaried GPs, two Physician Associates and one Pharmacist. We also have adedicated nursing team comprising three Practice Nurses and three Health CareAssistants who support a wide range of clinical services and patient care.
Alongside our clinical team, we have an experiencedadministrative and reception team who play an important role in the day-to-dayrunning of the practice and in supporting both patients and colleagues. Due tosome existing team members reducing their working hours, we now have anopportunity for a new member of staff to join our friendly and supportive team.We are looking for someone who would enjoy working in a busy general practiceenvironment and contributing positively to the ongoing delivery of ourservices.
Job responsibilities
Please see the attached job description, which sets out themain duties and responsibilities of the role in more detail and provides afuller overview of what the position involves.
Person Specification
Qualifications
- Good General Education
- Ability to communicate in English both verbally and written
- To work on own initiative
- Ability to remain calm under Pressure
- Previous work with the public
- Friendly and helpful
- Compassionate and sympathetic
- commitment to work as part of a team
- Working knowledge of EMIS
- Knowledge of medical terminology
- common sense
- Tidy appearance
- Flexible approach to working times
- Approachable
Experience
- Experience of working in General Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
