At a Glance
- Tasks: Support debt recovery processes and manage customer accounts with accuracy.
- Company: Join Merchant Rentals, part of the PayPoint Group, a leader in asset finance solutions.
- Benefits: Enjoy 25 days leave, pension scheme, flexible working, and free refreshments.
- Other info: Flexible hours, supportive team culture, and opportunities for personal growth.
- Why this job: Gain valuable skills in debt management while making a positive impact on customers' lives.
- Qualifications: No prior experience needed; just bring your communication skills and willingness to learn.
The predicted salary is between 26275 - 26275 £ per year.
12-month FTC £26,275 per annum
Haydock, Merseyside (WA11)
Monday - Friday, 36.25 hours per week
Flexible working – open to remote working 2 days a week
Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant.
About the role
This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears. You won’t need any previous experience in Debt Management as we will train you in our process and procedures.
The responsibilities
- Keep accurate company database records on our BC system and protect terminal estate assets, keeping losses minimised.
- Learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act.
- Prepare agreements for legal action up to and including County Court Stage and deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt.
- Make outbound calls to chase payment plans and take payment over the phone.
- Demonstrate good communication, negotiation and influencing skills while being tolerant and empathic with customers who have found themselves in difficult financial situations.
About you
You’re a team player with clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages to resolution. Once you are trained and competent, you will be able to work with minimal supervision. You will need to be PC Literate with a quick grasp of database systems, good working knowledge of Excel and other MS Office applications.
This is a 12-month fixed term contract role. Monday to Friday, 36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm.
We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.
Benefits
- 25 days annual leave plus 8 UK bank holidays
- Contributory pension scheme and life assurance (subject to conditions)
- Structured induction and ongoing training and support
- Employee benefits platform discounts
- Free on-site parking (A580 location, close to M6)
- Employee social events and team activities
- Free refreshments provided
Debt Recovery Assistant in Haydock employer: Merchant Rentals
Merchant Rentals, part of the PayPoint Group, is an excellent employer located in Haydock, Merseyside, offering a supportive work culture that prioritises employee development and training. As a Debt Recovery Assistant, you will benefit from a structured learning environment, competitive salary, and the opportunity to grow within a dynamic team dedicated to providing tailored asset finance solutions. With a focus on compliance and customer satisfaction, you'll find meaningful and rewarding employment while contributing to the success of over 30,000 UK customers.
