At a Glance
- Tasks: Chase payments and manage customer accounts in a fun, supportive team.
- Company: Merchant Rentals, part of PayPoint Group, specialising in asset finance solutions.
- Benefits: 25 days leave, pension scheme, flexible working, and free refreshments.
- Other info: Enjoy a good work-life balance with social events and ongoing training.
- Why this job: Join a dynamic team and develop your career in credit control.
- Qualifications: Strong communication skills and proficiency in MS Office required.
The predicted salary is between 26275 - 26275 £ per year.
- Collections Administrator
- 12-month FTC
- £26,275 per annum
- Haydock, Merseyside (WA11)
- Monday - Friday, 36.25 hours per week
- Flexible working – open to remote working 2 days a week
Merchant Rentals, part of the Pay Point Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories.
We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Collections Administrator.
About the role
Our 4 strong Credit Control Team are fun, friendly and hard-working and we are looking for a like-minded individual with confident communication skills to develop a fulfilling career in credit control.
You will be responsible for chasing high volume/low value debts of around 3,000 debtors per month.
You must be target driven and have the ability to meet and exceed team targets.
You will pro-actively chase payments from customers, ensuring cash collection is maximised to its full potential.
- The responsibilities
- You will handle customers with tact and diplomacy, demonstrating empathy whilst focusing on debt recovery targets.
- You will work to understand various Hire Agreements as well as industry regulations such as FCA, treating customers fairly, GDPR and the Consumer Credit Act.
- You will need strong PC skills conversant in MS Office Applications.
- You will maintain accurate records and provide reports on arrears, actioning cases to the point of termination and escalation.
- Deal with any Direct Debit failures that occur, chasing outstanding/late payments.
Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis
About you
- Team player with clear focus on customer service, quality and accuracy
- Excellent telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- Have good experience with Microsoft packages including Excel and Word.
- Understand terms and conditions of various Hire Agreements.
- Understand and adhere to industry standards, e. g. Data Protection Act and Consumer Credit Act.
- Understand the objectives of the company and work towards them through a personal development plan.
- Whilst previous experience of Debt Collection would be useful, it is not essential.
This is 12-month fixed term contract role.
Monday to Friday, 36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm.
We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.
Benefits
- 25 days annual leave plus 8 UK bank holidays
- Contributory pension scheme and life assurance (subject to conditions)
- Structured induction and ongoing training and support
- Employee benefits platform discounts
- Free on-site parking (A580 location, close to M6)
- Employee social events and team activities
- Free refreshments provided
Collections Administrator in Haydock employer: Merchant Rentals
Merchant Rentals, part of the PayPoint Group, is an excellent employer located in Haydock, Merseyside, offering a supportive work culture that prioritises employee development and training. As a Debt Recovery Assistant, you will benefit from a structured learning environment, competitive salary, and the opportunity to grow within a dynamic team dedicated to providing tailored asset finance solutions. With a focus on compliance and customer satisfaction, you'll find meaningful and rewarding employment while contributing to the success of over 30,000 UK customers.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Administrator in Haydock
✨Get Involved in Financial Networks
Join local financial associations or forums where you can connect with professionals in financial-controlling. Networking events often lead to temporary positions, as companies look for quick hires when they need extra hands.
✨Showcase Your Skills on Temporary Job Boards
Focus on platforms that specifically cater to temporary roles in finance. Sites like Reed or Totaljobs often list short-term gigs that are perfect for getting your foot in the door, and you can apply directly through our website for roles at Merchant Rentals.
✨Leverage Your Uni's Career Services
If you're still in university, tap into your career services for internship or temporary job placements. They often have insider info on companies like Merchant Rentals looking for temporary financial support, and they might help you polish your pitch.
✨Flexible Availability is Key
For temporary positions in financial-controlling, your availability can make a huge difference. Highlight your willingness to start immediately or work irregular hours when speaking to employers. This flexibility can land you that sought-after role!
We think you need these skills to ace Collections Administrator in Haydock
Some tips for your application 🫡
Show Off Your Academic Aces:In the financial controlling game, grades and relevant certifications can make a significant difference. Be sure to highlight your academic achievements, like finance-related coursework and any professional certifications you’ve got on your CV that show you’re clued up in this area. It’s all about demonstrating that you’re not just good at numbers but also know your stuff!
Quantify Your Achievements:When applying for a temporary role in financial controlling, make sure your CV reflects any previous experience with real, measurable outcomes. Use numbers to showcase your past successes, like percentage improvements in budgeting or cost savings you’ve achieved in previous roles. This not only gives us insights into your capabilities but also tells us you're results-driven.
Personalise Your Application:We love seeing applicants who take the time to tailor their applications! In your cover letter, mention why you’re particularly interested in the temporary role with Merchant Rentals and how your specific skills and experiences align with the job. Show us that you see this role as an opportunity to contribute, even if it's for a short stint!
Flexibility is Key:Since this is a temporary position, make sure to highlight your availability in your application. We’re interested in knowing how soon you can start and if you’re open to working flexible hours. This shows us your eagerness to jump right in and adapt to the dynamic needs of our team at Merchant Rentals.
How to prepare for a job interview at Merchant Rentals
✨Get Hands-On with Financial Tools
Being in financial controlling means you’ll likely be working with various software like Excel, Power BI, or even SAP. Make sure you brush up on these tools and prepare to discuss your experience using them. Being able to reference specific projects or analyses where you employed these programs will definitely give you an edge.
✨Prepare for Technical Financial Questions
Expect scenario-based questions where you might need to analyse financial statements or suggest budgetary strategies during the interview. Practising common financial concepts like variance analysis or cost control measures will not only boost your confidence but also prove your suitability for the role.
✨Show Your Flexibility and Adaptability
As this is a temporary position, the interviewers will want to see that you can hit the ground running. Be sure to highlight any previous short-term roles or projects where you successfully adapted to new environments quickly – this will showcase your readiness to tackle challenges head-on.
✨Highlight Your Commitment to Precision
In financial controlling, attention to detail is absolutely crucial. Be ready to provide examples from your past work that demonstrate your ability to spot discrepancies and ensure accuracy in financial reporting. Your precision could be the factor that sets you apart in a temporary role like this one!
