At a Glance
- Tasks: Support debt recovery processes and manage customer accounts with care and precision.
- Company: Join Merchant Rentals, a part of PayPoint Group, in a dynamic team environment.
- Benefits: Enjoy 25 days annual leave, flexible working, and employee discounts.
- Other info: Flexible hours and remote work options available for a great work-life balance.
- Why this job: Make a difference by helping customers navigate financial challenges while developing valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 26275 - 26275 £ per year.
Location: Haydock, Merseyside (WA11)
Salary: £26,275 per annum
Hours: Monday - Friday, 36.25 hours per week
Contract: 12-month FTC
Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Debt Recovery Assistant.
About The Role
This is an interesting and responsible role where you support the arrears administration process for hire agreements that have fallen into arrears. You won't need any previous experience in Debt Management as we will train you in our process and procedures.
The Responsibilities
- Keep accurate company database records on our BC system and protect terminal estate assets, keeping losses minimised.
- Learn the terms and conditions of various hire agreements and become educated in meeting industry compliance standards including the Data Protection Act and the Consumer Credit Act.
- Prepare agreements for legal action up to and including County Court stage, and will sometimes deal with Liquidation and Insolvency Administrators to complete the necessary paperwork to recover the debt.
- Make outbound calls to chase payment plans and take payment over the phone, demonstrating good communication, negotiation and influencing skills, while being tolerant and empathic with customers who have found themselves in difficult financial situations.
About You
- A team player with a clear focus on customer service, quality and accuracy, who takes ownership of queries, problems and projects and manages them to resolution.
- Once trained and competent, able to work with minimal supervision.
- PC literate with a quick grasp of database systems.
- Good working knowledge of Excel and other MS Office applications.
This is a 12-month fixed term contract role. Monday to Friday, 36.25 hours per week, 7.25 hours per day, with flexibility around start and finish times from 8.00am until 6.00pm. Flexible working is available, with the option to work remotely 2 days a week. We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.
Benefits
- 25 days annual leave plus 8 UK bank holidays.
- Contributory pension scheme and life assurance (subject to conditions).
- Structured induction and ongoing training and support.
- Employee benefits platform discounts.
- Free on-site parking (A580 location, close to M6).
- Employee social events and team activities.
- Free refreshments provided.
You may have experience in the following: Debt Recovery Officer, Arrears Administrator, Collections Assistant, Credit Control Administrator, Debt Collection Agent, Recoveries Assistant, Collections Officer, Accounts Receivable Administrator, Credit Controller, Arrears Officer, etc.
Debt Recovery Assistant employer: Merchant Rentals Ltd
Merchant Rentals, part of the PayPoint Group, is an excellent employer located in Haydock, Merseyside, offering a supportive work environment that prioritises employee well-being and development. With a focus on work-life balance, flexible working options, and comprehensive training for the Debt Recovery Assistant role, employees can thrive while contributing to a dynamic team dedicated to providing tailored asset finance solutions. The company also provides attractive benefits, including generous annual leave, a contributory pension scheme, and opportunities for social engagement, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Assistant
✨Get Involved in Financial Networks
Join local financial associations or forums where you can connect with professionals in financial-controlling. Networking events often lead to temporary positions, as companies look for quick hires when they need extra hands.
✨Showcase Your Skills on Temporary Job Boards
Focus on platforms that specifically cater to temporary roles in finance. Sites like Reed or Totaljobs often list short-term gigs that are perfect for getting your foot in the door, and you can apply directly through our website for roles at Merchant Rentals Ltd.
✨Leverage Your Uni's Career Services
If you're still in university, tap into your career services for internship or temporary job placements. They often have insider info on companies like Merchant Rentals Ltd looking for temporary financial support, and they might help you polish your pitch.
✨Flexible Availability is Key
For temporary positions in financial-controlling, your availability can make a huge difference. Highlight your willingness to start immediately or work irregular hours when speaking to employers. This flexibility can land you that sought-after role!
We think you need these skills to ace Debt Recovery Assistant
Some tips for your application 🫡
Show Off Your Academic Aces:In the financial controlling game, grades and relevant certifications can make a significant difference. Be sure to highlight your academic achievements, like finance-related coursework and any professional certifications you’ve got on your CV that show you’re clued up in this area. It’s all about demonstrating that you’re not just good at numbers but also know your stuff!
Quantify Your Achievements:When applying for a temporary role in financial controlling, make sure your CV reflects any previous experience with real, measurable outcomes. Use numbers to showcase your past successes, like percentage improvements in budgeting or cost savings you’ve achieved in previous roles. This not only gives us insights into your capabilities but also tells us you're results-driven.
Personalise Your Application:We love seeing applicants who take the time to tailor their applications! In your cover letter, mention why you’re particularly interested in the temporary role with Merchant Rentals Ltd and how your specific skills and experiences align with the job. Show us that you see this role as an opportunity to contribute, even if it's for a short stint!
Flexibility is Key:Since this is a temporary position, make sure to highlight your availability in your application. We’re interested in knowing how soon you can start and if you’re open to working flexible hours. This shows us your eagerness to jump right in and adapt to the dynamic needs of our team at Merchant Rentals Ltd.
How to prepare for a job interview at Merchant Rentals Ltd
✨Get Hands-On with Financial Tools
Being in financial controlling means you’ll likely be working with various software like Excel, Power BI, or even SAP. Make sure you brush up on these tools and prepare to discuss your experience using them. Being able to reference specific projects or analyses where you employed these programs will definitely give you an edge.
✨Prepare for Technical Financial Questions
Expect scenario-based questions where you might need to analyse financial statements or suggest budgetary strategies during the interview. Practising common financial concepts like variance analysis or cost control measures will not only boost your confidence but also prove your suitability for the role.
✨Show Your Flexibility and Adaptability
As this is a temporary position, the interviewers will want to see that you can hit the ground running. Be sure to highlight any previous short-term roles or projects where you successfully adapted to new environments quickly – this will showcase your readiness to tackle challenges head-on.
✨Highlight Your Commitment to Precision
In financial controlling, attention to detail is absolutely crucial. Be ready to provide examples from your past work that demonstrate your ability to spot discrepancies and ensure accuracy in financial reporting. Your precision could be the factor that sets you apart in a temporary role like this one!
