At a Glance
- Tasks: Chase payments and manage customer accounts in a fun, supportive team.
- Company: Join Merchant Rentals, part of PayPoint Group, a leader in asset finance solutions.
- Benefits: Enjoy 25 days leave, flexible working, and employee discounts.
- Other info: Flexible hours and a focus on work-life balance.
- Why this job: Make a real impact while developing your career in credit control.
- Qualifications: Strong communication skills and basic PC knowledge required.
The predicted salary is between 26275 - 26275 £ per year.
12-month FTC
£26,275 per annum
Haydock, Merseyside (WA11)
Monday - Friday, 36.25 hours per week
Flexible working open to remote working 2 days a week
Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Collections Administrator.
About the role
Our 4 strong Credit Control Team are fun, friendly and hard-working and we are looking for a like-minded individual with confident communication skills to develop a fulfilling career in credit control. You will be responsible for chasing high volume/low value debts of around 3,000 debtors per month. You must be target driven and have the ability to meet and exceed team targets. You will pro-actively chase payments from customers, ensuring cash collection is maximised to its full potential.
The responsibilities
- You will handle customers with tact and diplomacy, demonstrating empathy whilst focusing on debt recovery targets.
- You will work to understand various Hire Agreements as well as industry regulations such as FCA, treating customers fairly, GDPR and the Consumer Credit Act.
- You will need strong PC skills conversant in MS Office Applications.
- You will maintain accurate records and provide reports on arrears, actioning cases to the point of termination and escalation.
- Deal with any Direct Debit failures that occur, chasing outstanding/late payments.
- Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis.
About you
- Team player with clear focus on customer service, quality and accuracy.
- Excellent telephone manner.
- Takes ownership of queries, problems and projects and manages to resolution.
- Able to manage own workload and work unsupervised if necessary.
- Have good experience with Microsoft packages including Excel and Word.
- Understand terms and conditions of various Hire Agreements.
- Understand and adhere to industry standards, e.g. Data Protection Act and Consumer Credit Act.
- Understand the objectives of the company and work towards them through a personal development plan.
Whilst previous experience of Debt Collection would be useful, it is not essential. This is a 12-month fixed term contract role. Monday to Friday, 36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm. We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.
Benefits
- 25 days annual leave plus 8 UK bank holidays.
- Contributory pension scheme and life assurance (subject to conditions).
- Structured induction and ongoing training and support.
- Employee benefits platform discounts.
- Free on-site parking (A580 location, close to M6).
- Employee social events and team activities.
- Free refreshments provided.
Collections Administrator employer: Merchant Rentals Ltd
Merchant Rentals, part of the PayPoint Group, is an excellent employer located in Haydock, Merseyside, offering a supportive work environment that prioritises employee well-being and development. With a focus on work-life balance, flexible working options, and comprehensive training for the Debt Recovery Assistant role, employees can thrive while contributing to a dynamic team dedicated to providing tailored asset finance solutions. The company also provides attractive benefits, including generous annual leave, a contributory pension scheme, and opportunities for social engagement, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Administrator
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Merchant Rentals Ltd.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Merchant Rentals Ltd might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Collections Administrator
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Merchant Rentals Ltd will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Merchant Rentals Ltd. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Merchant Rentals Ltd confidence in your short-term commitment to the role.
How to prepare for a job interview at Merchant Rentals Ltd
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Merchant Rentals Ltd.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Merchant Rentals Ltd that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
