At a Glance
- Tasks: Chase payments and manage customer accounts in a fun, supportive team.
- Company: Join Merchant Rentals, part of the PayPoint Group, a leader in asset finance solutions.
- Benefits: Enjoy 25 days annual leave, flexible working, and employee discounts.
- Other info: Flexible hours, great work-life balance, and ongoing training opportunities.
- Why this job: Make a real impact in credit control while developing your career.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 26275 - 26275 £ per year.
Collections Administrator 12-month FTC £26,275 per annum Haydock, Merseyside (WA11) Monday - Friday, 36.25 hours per week Flexible working open to remote working 2 days a week Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Administrator to join us as a Collections Administrator.
About the role
Our 4 strong Credit Control Team are fun, friendly and hard-working and we are looking for a like-minded individual with confident communication skills to develop a fulfilling career in credit control. You will be responsible for chasing high volume/low value debts of around 3,000 debtors per month. You must be target driven and have the ability to meet and exceed team targets. You will pro-actively chase payments from customers, ensuring cash collection is maximised to its full potential.
The responsibilities
- You will handle customers with tact and diplomacy, demonstrating empathy whilst focusing on debt recovery targets.
- You will work to understand various Hire Agreements as well as industry regulations such as FCA, treating customers fairly, GDPR and the Consumer Credit Act.
- You will need strong PC skills conversant in MS Office Applications.
- You will maintain accurate records and provide reports on arrears, actioning cases to the point of termination and escalation.
- Deal with any Direct Debit failures that occur, chasing outstanding/late payments.
- Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits on a day to day basis.
About you
- Team player with clear focus on customer service, quality and accuracy.
- Excellent telephone manner.
- Takes ownership of queries, problems and projects and manages to resolution.
- Able to manage own workload and work unsupervised if necessary.
- Have good experience with Microsoft packages including Excel and Word.
- Understand terms and conditions of various Hire Agreements.
- Understand and adhere to industry standards, e.g. Data Protection Act and Consumer Credit Act.
- Understand the objectives of the company and work towards them through a personal development plan.
Whilst previous experience of Debt Collection would be useful, it is not essential. This is a 12-month fixed term contract role. Monday to Friday, 36.25 hours per week, 7.25 hours per day with flexibility around start and finish times from 8.00am until 6.00pm. We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.
Benefits
- 25 days annual leave plus 8 UK bank holidays.
- Contributory pension scheme and life assurance (subject to conditions).
- Structured induction and ongoing training and support.
- Employee benefits platform discounts.
- Free on-site parking (A580 location, close to M6).
- Employee social events and team activities.
- Free refreshments provided.
Administrator - Permanent - Full time (Hybrid working) employer: Merchant Rentals Ltd
Merchant Rentals, part of the PayPoint Group, is an excellent employer located in Haydock, Merseyside, offering a supportive work environment that prioritises employee well-being and development. With a focus on work-life balance, flexible working options, and comprehensive training for the Debt Recovery Assistant role, employees can thrive while contributing to a dynamic team dedicated to providing tailored asset finance solutions. The company also provides attractive benefits, including generous annual leave, a contributory pension scheme, and opportunities for social engagement, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Permanent - Full time (Hybrid working)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Merchant Rentals Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Merchant Rentals Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator - Permanent - Full time (Hybrid working)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Merchant Rentals Ltd.
How to prepare for a job interview at Merchant Rentals Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Merchant Rentals Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Merchant Rentals Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
