At a Glance
- Tasks: Manage and grow our Shopify Plus stores, ensuring a seamless digital experience.
- Company: Merchant & Mills, a stylish British brand in the sewing world.
- Benefits: Flexible hybrid working, 30% staff discount, and wellness benefits after probation.
- Other info: Join a passionate team and enjoy a monthly cloth allowance for your creativity.
- Why this job: Take ownership of creative projects and make a real impact in e-commerce.
- Qualifications: Experience with Shopify Plus, strong design sense, and data-driven decision-making.
The predicted salary is between 35000 - 45000 £ per year.
Merchant & Mills is a British brand with a clear sense of self. Since 2010 we have brought style and purpose to the world of sewing — designing patterns, sourcing exceptional fabrics, and making tools that respect the craft. We are a stand‑alone brand with a strong visual identity and a loyal, growing community of makers worldwide.
We are looking for an experienced and thoughtful E‑Commerce Manager to own and grow three distinct Shopify Plus digital properties: our B2C retail store, our B2B wholesale platform, and Merchant & Mills HOUSE. This is a hands‑on role — sitting at the intersection of trade, creativity, and technology. You will be responsible for the day‑to‑day running of all three sites and for their long‑term commercial direction.
What You'll Do Across All Three Sites
- Own the full Shopify Plus ecosystem — performance, content, merchandising, and customer experience across B2C, B2B, and HOUSE
- Manage product uploads, collections, metafields, and seasonal catalogue updates with obsessive attention to detail
- Ensure each site has a distinct, coherent identity while maintaining overall brand consistency
- Brief and manage external developers for bespoke builds or theme customisations across all properties
- Oversee third‑party app integrations (reviews, loyalty, subscriptions, bundles, search)
- Analyse trading performance using Shopify analytics, GA4, and reporting tools — and act on what you find
- Work closely with the warehouse and operations team to ensure inventory accuracy and a smooth fulfilment process
- Lead site optimisation for the direct‑to‑consumer store: conversion rate, UX, navigation, page speed, and accessibility
- Collaborate with the creative team to ensure the digital experience reflects our visual identity and brand standards
- Drive trading performance through smart merchandising, promotions, and seasonal campaigns
B2B — Merchant & Mills Wholesale Platform
- Manage and develop the wholesale channel using Shopify Plus B2B features — price lists, company accounts, and trade ordering
- Work with the sales team to align the digital wholesale experience with our broader trade strategy
- Ensure the B2B catalogue, stock availability, and ordering workflows are accurate and efficient at all times
HOUSE — Merchant & Mills HOUSE Site
- Own the end‑to‑end digital experience for the HOUSE site, ensuring it has its own strong, considered identity within the Merchant & Mills world
- Manage content, product presentation, and customer journey specific to the HOUSE offering
- Collaborate with the wider team on HOUSE‑specific campaigns, launches, and editorial content
About You
- Proven experience managing multiple Shopify or Shopify Plus stores, ideally in fashion, craft, lifestyle, or interiors
- Familiar with Shopify Plus B2B features — company profiles, custom pricing, trade portals
- Commercially sharp — you understand margin, conversion, and what drives revenue across different customer types
- Confident with Liquid (Shopify's templating language) and comfortable briefing developers when deeper work is needed
- Strong eye for design and brand — you instinctively know when something is off
- Data‑literate, but you balance numbers with instinct and taste
- Highly organised and self‑directed; you manage your own priorities without being chased
- A genuine interest in making, craft, or the slow fashion movement is a real plus
What We Offer
- A role with real ownership and creative influence across three distinct digital properties
- A small, talented, passionate team
- Flexible hybrid working from our Rye, East Sussex base
- 30% staff discount on the full range. Free patterns always. A monthly cloth allowance to make up one of our patterns
- Sign up to our benefits package after 6 month probation is passed – this includes a £350 a year to spend on wellness treatments, death in service and income protection scheme
Details
- Based in or able to commute to Rye, East Sussex (some flexibility may be possible).
- Competitive salary depending on experience.
To apply, please send a CV and a short covering letter — telling us about a piece of content you're proud of — to sales@merchantandmills.com.
E-Commerce Manager (Maternity Cover - 12 months) employer: MERCHANT & MILLS LTD
Merchant & Mills is an exceptional employer that fosters a creative and collaborative work environment, allowing employees to take ownership of their roles while contributing to a brand that values craftsmanship and community. Located in the picturesque town of Rye, East Sussex, we offer flexible hybrid working arrangements, a supportive team culture, and unique benefits such as a monthly cloth allowance and wellness treatments, making it an ideal place for those passionate about sewing and design to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Manager (Maternity Cover - 12 months)
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if MERCHANT & MILLS LTD is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like MERCHANT & MILLS LTD and demonstrate your commitment to the field.
We think you need these skills to ace E-Commerce Manager (Maternity Cover - 12 months)
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like E-Commerce Manager (Maternity Cover - 12 months) at MERCHANT & MILLS LTD, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to E-Commerce Manager (Maternity Cover - 12 months) at MERCHANT & MILLS LTD. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at MERCHANT & MILLS LTD
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
