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- Tasks: Be the friendly face for clients, answering questions and scheduling appointments.
- Company: Join Merchant City Medical Group, a top healthcare provider focused on cosmetic procedures.
- Benefits: Enjoy a competitive salary, private healthcare, and growth opportunities in a supportive team.
- Why this job: Make a real impact by helping clients on their healthcare journey in a fast-paced environment.
- Qualifications: Customer service experience is preferred; strong communication and organizational skills are a must.
- Other info: We're looking for passionate individuals ready to exceed client expectations!
The predicted salary is between 18600 - 43400 £ per year.
Title: Join Our Team as Client Coordinator at Merchant City Medical Group!
Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced environment and enjoy engaging with people? If so, Merchant City Medical Group has an exciting opportunity for you to join our team as a Client Coordinator!
About Us:
Merchant City Medical Group is a leading healthcare provider committed to delivering exceptional medical services to the public.
We offer a wide range of cosmetic procedures, mainly hair transplants. Our mission is to provide compassionate, high-quality care to our patients while fostering a supportive and collaborative work environment for our staff.
Position: Client Coordinator
Location: Glasgow, Scotland
Employment Type: Full-time
Salary package : £31,000 OTE
Responsibilities:
- Serve as the first point of contact for potential clients, answering inquiries and providing information about our services and procedures via phone, email, and WhatsApp.
- Schedule and coordinate consultations and appointments for clients with our medical professionals.
- Maintain accurate records of client interactions, appointments, and follow-ups using our CRM system.
- Provide personalised assistance and support to clients throughout their journey, addressing any concerns or questions they may have.
- Collaborate with our medical team and administrative staff to ensure seamless coordination of client appointments and services.
- Assist with administrative tasks such as filing, data entry, and managing correspondence as needed.
- Stay informed about our services, procedures, and pricing to effectively communicate with clients and address their needs.
Requirements:
- Previous experience in customer service, sales, or client relations role preferred.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanour.
- Strong interpersonal skills and ability to build rapport with clients from diverse backgrounds.
- Proficiency in using phone, email, and messaging platforms for client communication.
- Exceptional organisational skills and attention to detail.
- Ability to multitask, prioritise tasks, and work efficiently in a fast-paced environment.
- Commitment to providing outstanding service and exceeding client expectations.
Why Join Us:
- Competitive salary and bonus package
- Private Healthcare
- Opportunities for professional development and advancement
- Supportive team environment with a focus on collaboration and growth
- Make a meaningful impact by helping individuals on their healthcare journey
If you\’re passionate about providing exceptional service and making a positive difference in people\’s lives, we want to hear from you! Please submit your resume and cover letter outlining your qualifications and why you\’re the perfect fit for the Client Coordinator role at Merchant City Medical Group. We look forward to welcoming you to our team!
Merchant City Medical Group | Client Coordinator employer: Merchant City Medical Group
Contact Detail:
Merchant City Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant City Medical Group | Client Coordinator
✨Tip Number 1
Make sure to familiarize yourself with the services and procedures offered by Merchant City Medical Group. Understanding the specifics of hair transplants and other cosmetic procedures will help you engage confidently with potential clients.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to convey information clearly and warmly is crucial. Consider role-playing scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Highlight your customer service experience during the interview. Think of specific examples where you went above and beyond for a client, as this will demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Show your enthusiasm for teamwork! Since collaboration with medical professionals and administrative staff is key in this role, expressing your eagerness to work in a supportive environment can set you apart from other candidates.
We think you need these skills to ace Merchant City Medical Group | Client Coordinator
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter for the Client Coordinator position. Highlight your customer service experience and explain why you are passionate about helping others in a healthcare setting.
Showcase Communication Skills: In your CV and cover letter, emphasize your excellent communication skills. Provide examples of how you've effectively engaged with clients or customers in previous roles.
Highlight Relevant Experience: Detail any previous experience in customer service, sales, or client relations. Mention specific tasks that align with the responsibilities listed in the job description, such as scheduling appointments or maintaining records.
Express Your Enthusiasm: Convey your enthusiasm for the role and the company in both your CV and cover letter. Explain why you want to work at Merchant City Medical Group and how you can contribute to their mission of providing high-quality care.
How to prepare for a job interview at Merchant City Medical Group
✨Show Your Customer Service Skills
Since the role is all about client coordination, be ready to share specific examples of how you've excelled in customer service. Highlight situations where you went above and beyond to help a client or resolved a challenging issue.
✨Demonstrate Your Communication Abilities
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle inquiries via phone, email, and messaging platforms.
✨Highlight Your Organisational Skills
The job requires strong organisational skills. Discuss your experience with managing appointments and maintaining records. You might want to mention any tools or systems you've used to stay organised in previous roles.
✨Express Your Passion for Helping Others
Merchant City Medical Group values compassionate care. Share your motivation for wanting to work in healthcare and how you can contribute to making a positive impact on clients' lives.
