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- Tasks: Support clients with employee benefits and assist in data management for consulting teams.
- Company: Join Mercer Marsh Benefits, a global leader in health and benefits.
- Benefits: Comprehensive training, apprenticeship opportunities, and career advancement.
- Other info: Diverse and inclusive culture with flexible hybrid work options.
- Why this job: Kickstart your career in Financial Services with a supportive team.
- Qualifications: 5 GCSEs at Grades 9 – 4, including English.
The predicted salary is between 25000 - 30000 £ per year.
This programme commences on 8th June 2026. Mercer Marsh Benefits â„¢ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets. MMB provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities.
We are seeking Trainee Client Support Administrators to join our healthcare, protection and pensions teams in Bristol, Birmingham and Chichester. This successful division of our business is dedicated to supporting clients with all aspects of the management of their employee benefits. This is an excellent opportunity to advance your career with a world-leading professional services firm.
What can you expect?
- A fantastic opportunity to work in a varied and challenging client support role in which you will be an integral part of the success of MMB, offering a great opportunity to begin a career within Financial Services.
- An opportunity to work as part of a wider team to provide account support to our clients for their employee benefits, including preparing quote requests, processing renewals and drafting recommendation reports.
- The role will help to support the consulting team in gathering, organising and analysing data to be used to manage client employee benefit schemes.
- Hold responsibility for partnering with internal/external stakeholders to deliver a market-leading service for our clients.
- Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged.
- Help us to champion continuous improvement within your team/location.
- Respond to client and provider queries (verbal and written), with support as appropriate in line with service level agreements.
- The expectation to develop and maintain appropriate technical and market knowledge.
- Attend client meetings, as required.
What you need to have:
- 5 GCSE’s at Grades 9 – 4 (including English).
- Seeking opportunities to develop new skills.
What makes you stand out:
- Team player with a willingness to share ideas, knowledge and experiences.
- Demonstrate enthusiasm and pride in maintaining a high standard of work.
- Keen interest to work in a diverse and collaborative environment.
- Good attention to detail.
- Ability to multitask and prioritise responsibilities.
Why join our team?
- A comprehensive training program to give you the technical knowledge and process understanding to thrive in your role.
- An opportunity to complete an apprenticeship that includes the industry recognised Certificate of Insurance (CII) qualification.
- Excellent development, career mobility and advancement opportunities.
- Learning and challenging yourself every day, throughout your career.
- Exposure to working with some of the most experienced colleagues in the industry.
- Open, positive culture where diversity is valued and celebrated.
Trainee Client Support Administrator employer: Mercer
Contact Detail:
Mercer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Client Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Mercer Marsh Benefits on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Trainee Client Support Administrator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to client support and employee benefits. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show your enthusiasm! During interviews, express your passion for helping clients and your eagerness to learn. This will help you stand out as a candidate who’s not just looking for a job, but genuinely excited about the opportunity.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Trainee Client Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Client Support Administrator role. Highlight your relevant skills and experiences that align with what we’re looking for, especially in client support and teamwork.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! Let your passion for the role and the industry shine through in your application. A little enthusiasm goes a long way!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly and helps you stand out as a serious candidate. We can’t wait to hear from you!
How to prepare for a job interview at Mercer
✨Know Your Stuff
Before the interview, dive deep into Mercer Marsh Benefits and understand their services, especially in healthcare, protection, and pensions. Familiarise yourself with their approach to employee benefits and be ready to discuss how you can contribute to their mission.
✨Show Your Team Spirit
As a Trainee Client Support Administrator, teamwork is key. Prepare examples of how you've successfully collaborated in the past. Highlight your willingness to share ideas and support your colleagues, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss situations where your meticulousness made a difference. You might even want to bring a sample of your work that showcases your ability to manage data accurately.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the training programme, career development opportunities, and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.