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- Tasks: Support clients with employee benefits, process renewals, and analyse data.
- Company: Join Mercer, a global leader in health and benefits, shaping the future of work.
- Benefits: Enjoy a comprehensive training programme, apprenticeship opportunities, and a flexible hybrid work environment.
- Why this job: Kickstart your career in a dynamic team, with mentorship and growth opportunities.
- Qualifications: 5 GCSEs including English and Maths; customer service experience preferred.
- Other info: Diversity and inclusion are at our core; we celebrate unique backgrounds.
The predicted salary is between 20000 - 30000 £ per year.
Mercer Birmingham, England, United Kingdom
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Join to apply for the Trainee Client Support Administrator role at Mercer
Mercer Birmingham, England, United Kingdom
Join to apply for the Trainee Client Support Administrator role at Mercer
Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
MMB provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities.
Together, we are redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. For more information about MMB, visit https://www.mercer.com/en-gb/solutions/health-and-benefits/
We are seeking Trainee Client Support Administrators to join our healthcare, protection and pensions teams in Bristol, Birmingham and Chichester commencing Monday 13th October 2025. This successful division of our business is dedicated to supporting clients with all aspects of the management of their employee benefits. This is an excellent opportunity to advance your career with a world-leading professional services firm.
What can you expect?
- A fantastic opportunity to work in a varied and challenging client support role in which you will be an integral part of the success of MMB, offering a great opportunity to begin a career within Financial Services
- An opportunity to work as part of a wider team to provide account support to our clients for their employee benefits, including preparing quote requests, processing renewals and drafting recommendation reports
- The role will help to support the consulting team in gathering, organising and analysing data to be used to manage client employee benefit schemes
- Hold responsibility for partnering with internal/external stakeholders to deliver a market-leading service for our clients
- Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged
- Help us to champion continuous improvement within your team/location
- Respond to client and provider queries (verbal and written), with support as appropriate in line with service level agreements
- The expectation to develop and maintain appropriate technical and market knowledge
- Attend client meetings, as required
What you need to have:
- 5 GCSE’s at Grades 9 – 4 (including English & Maths)
- Right to Work in the UK or Republic of Ireland (no visa sponsorship provided)
- Previous experience within a client/customer facing role, gained within a similar role or working in environments such as (but not limited to) retail or hospitality
- A good understanding of Microsoft applications such as Excel, Word and Outlook
- Excellent written and oral communication skills, with the ability to build rapport with colleagues and clients
- Excellent planning and organisation skills with the ability to work to deadlines and prioritise responsibilities
- Ability to work independently and as part of a team,
- Being able to demonstrate enthusiasm and pride in delivering high quality work and customer service
- Intellectual curiosity; seeking opportunities to develop new skills
What makes you stand out:
- Team player with a willingness to share ideas, knowledge and experiences
- Demonstrate enthusiasm and pride in maintaining a high standard of work
- Keen interest to work in a diverse and collaborative environment
- Good attention to detail
- Ability to multitask and prioritise responsibilities
Why join our team?
- A comprehensive training program to give you the technical knowledge and process understanding to thrive in your role
- An opportunity to complete an apprenticeship that includes the industry recognised Certificate of Insurance (CII) qualification
- Excellent development, career mobility and advancement opportunities
- Learning and challenging yourself every day, throughout your career
- Exposure to working with some of the most experienced colleagues in the industry
- Open, positive culture where diversity is valued and celebrated
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
R_318225
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Insurance and Business Consulting and Services
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Trainee Client Support Administrator employer: Mercer
Contact Detail:
Mercer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Client Support Administrator
✨Tip Number 1
Familiarise yourself with Mercer and its services, especially in the health and benefits marketplace. Understanding their approach to employee benefits will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Mercer on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Trainee Client Support Administrator role.
✨Tip Number 3
Prepare to discuss your previous customer-facing experiences in detail. Highlight specific situations where you demonstrated excellent communication skills and problem-solving abilities, as these are crucial for the role.
✨Tip Number 4
Showcase your enthusiasm for continuous learning and development. Mention any relevant courses or certifications you’re pursuing, as Mercer values candidates who are eager to grow within the company.
We think you need these skills to ace Trainee Client Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Trainee Client Support Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly any customer-facing roles. Highlight your communication skills and ability to work in a team, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Mercer and how you can contribute to their mission of supporting clients with employee benefits.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Mercer
✨Research Mercer and MMB
Before your interview, take some time to understand Mercer and its subsidiary, MMB. Familiarise yourself with their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Since the role involves client support, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you successfully resolved issues or provided excellent service, showcasing your ability to build rapport with clients.
✨Showcase Your Organisational Skills
The job requires excellent planning and organisation skills. Be ready to share examples of how you've managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised and meet deadlines.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, opportunities for professional development, or how success is measured in the role. It shows that you're engaged and thinking about your future with the company.
