At a Glance
- Tasks: Lead operations for client delivery, driving change and efficiencies in a dynamic environment.
- Company: Join Mercer Marsh Benefits, a leader in Health and Benefits consulting.
- Benefits: Enjoy professional development, a vibrant culture, and flexible hybrid work options.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact by enhancing client outcomes and driving business growth.
- Qualifications: Experience in senior operations roles, strong financial acumen, and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a talented Operations Leader to join our Mercer Marsh Benefits (MMB) business. The MMB business is a market leader in Health and Benefits consulting and broking. This role would focus on leading operations for the business’s client delivery segment, which is critical to delivering good client outcomes and driving business goals. This is a great opportunity for an experienced Operations Leader to have an impact and drive change and efficiencies across a business.
The segment operational leader plays a pivotal role in the business by leading and delivering effective operational management and change initiatives across the segment to support segment specific and broader business growth ambitions and operational efficiencies. The role is a key member of the segment leadership team and the central operational team and works closely with other key business partners to support delivery of both tactical and strategic goals. The role will focus on all aspects of business operations – clients, people, process to ensure we deliver good client outcomes. The role will continually work to drive operational effectiveness aligned to the wider business goals to support profitable and sustainable business growth.
Based in London, Birmingham, Bristol or Chichester, this is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
- Drive and deliver service excellence across our delivery team by working with the business’ Operations Leader and the Delivery Segment Leader to agree strategic and tactical priorities for the business.
- Lead and deliver on business, operational and change initiatives across the business and within segment.
- Be a key member of the segment leadership team, helping drive the overall performance of the segment and operational excellence.
- Work with the consulting and delivery community, operations team and other key stakeholders to embed business processes to improve client delivery in segment and to ensure we deliver good client outcomes.
- Lead and deliver on risk and compliance activities in segment, ensuring that the business is following all processes and compliance requirements.
- Support people initiatives across the business, working with segment leadership team and broader operations team.
- Work with segment leadership team and broader business on people plan to drive engagement, retention, learning and development to support growth.
- Work with offshore leadership teams to ensure effective delivery to clients and manage effective transfer of new work to those teams.
- Own and deliver key business metrics to support decision making and management.
What you need to have:
- Experience in a senior operational role within the employee benefits consulting/broking or insurance industry is highly preferred.
- Experience and understanding of service delivery and key drivers of effective service delivery highly preferred.
- Ability to effectively collaborate, negotiate and drive outcomes, working with a wide range of stakeholders, to ensure delivery of business goals.
- Strong financial acumen and ability to understand and interpret business data to drive business decisions and outcomes.
- Strong technical ability, with an appreciation of the business challenges and actions that will drive efficiencies.
- Experience of driving business change initiatives.
- Excellent stakeholder relationship and communication skills, with the ability to influence and engage key stakeholders.
- Commercial mindset.
- Willingness to embrace challenges and deliver positive change.
- Excellent personal presence and credibility, with the confidence to be an excellent ambassador for the business.
What makes you stand out:
- An understanding of the employee benefits industry.
- Understanding service delivery for insurance products.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Operations Leader - Mercer Marsh Benefits employer: Mercer
At Mercer Marsh Benefits, we pride ourselves on being an exceptional employer that champions professional development and fosters a vibrant, inclusive culture. Our London, Birmingham, Bristol, and Chichester locations offer a hybrid work environment that balances flexibility with collaboration, allowing you to thrive alongside talented colleagues while making a meaningful impact in the health and benefits consulting sector. With a commitment to employee well-being and a diverse workforce, we provide ample opportunities for growth and innovation, ensuring that you can achieve your career aspirations in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Leader - Mercer Marsh Benefits
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Operations Leader role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the employee benefits sector. This will help us tailor your responses and show them you’re the perfect fit for driving operational excellence.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your experience in service delivery and change initiatives, as these are key for the Operations Leader position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that interview!
We think you need these skills to ace Operations Leader - Mercer Marsh Benefits
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operations, especially in the employee benefits consulting or insurance industry. We want to see how your skills align with our goals at Mercer Marsh Benefits!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven change and improved operational efficiencies in your previous roles. We love seeing tangible results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for service excellence and how you can contribute to our vibrant culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Mercer
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of Mercer Marsh Benefits. Understand their client delivery segment and how it aligns with their business goals. This knowledge will help you demonstrate your expertise and show that you're ready to lead effectively.
✨Showcase Your Change Management Skills
Be prepared to discuss specific examples of how you've driven change initiatives in previous roles. Highlight your ability to improve operational efficiencies and deliver excellent client outcomes. This will illustrate your capability to make a real impact in the role.
✨Engage with Stakeholders
Since this role involves collaboration with various stakeholders, think of ways you've successfully negotiated and influenced others in past positions. Share these experiences to showcase your strong communication skills and ability to drive outcomes.
✨Demonstrate Financial Acumen
Brush up on your financial knowledge and be ready to discuss how you've used data to inform business decisions. This is crucial for the Operations Leader role, so showing that you can interpret business metrics will set you apart from other candidates.
