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For Companies At a Glance
- Tasks: Support consultants by managing data and client queries while ensuring quality and continuous improvement.
- Company: Join Mercer, a global leader in workplace health and benefits, part of Marsh McLennan.
- Benefits: Enjoy hybrid work flexibility, professional development opportunities, and a vibrant, inclusive culture.
- Why this job: Make an impact in a supportive environment with talented colleagues and diverse career paths.
- Qualifications: Previous admin experience, strong Microsoft skills, and excellent communication abilities are essential.
- Other info: Embrace a diverse workplace committed to equal opportunities and reasonable adjustments for all.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a talented individual to join our New Business Consulting Delivery team at Mercer Marsh Benefits. This role will be based in Bristol and is a hybrid role that requires working at least three days a week in the office.
Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits.
This part of our successful business is responsible for supporting consultants with reviewing, delivering and onboarding all of our Healthcare new business schemes and is a fantastic opportunity to continue your career with a world leading professional services company.
The role:
- Support the consulting team in gathering, organising, entering and analysing data to be used for various client projects
- Partner with internal/external stakeholders to achieve the best service for clients
- Deal with client and member queries (verbal and written), with support as appropriate in line with service level agreements
- Champion continuous improvement within your team/location
- Develop and maintain appropriate technical and market knowledge
- Quality check work for junior colleagues
- Attend client meetings as required
- Act as a training and technical referral for colleagues
What you need to have:
- Previous administrative experience in a professional services environment
- A good understanding of Microsoft applications such as Excel, Word and Outlook
- Excellent written and oral communication skills
- Ability to work with numbers
- Excellent planning and organisation skills with the ability to work to deadlines
- Ability to work on own and as a team player, establishing good rapport with clients and colleagues
What makes you stand out?
- Experience in either Group Risk (Group Income Protection, Group Life Assurance and Critical Illness) or a background in Healthcare
- Insurance related experience
- Industry recognised qualifications
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.
New Business Support Administrator employer: Mercer
Contact Detail:
Mercer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Support Administrator
✨Tip Number 1
Familiarise yourself with the healthcare and insurance sectors, especially Group Risk products. Understanding these areas will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Mercer or similar companies on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the New Business Support Administrator role.
✨Tip Number 3
Brush up on your Microsoft Excel skills, particularly data analysis functions. Being proficient in Excel will be crucial for the role, and demonstrating this skill during your interactions can set you apart.
✨Tip Number 4
Prepare to discuss examples of how you've successfully managed client queries or administrative tasks in the past. Highlighting your experience in a professional services environment will resonate well with the hiring team.
We think you need these skills to ace New Business Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in a professional services environment. Emphasise your skills in Microsoft applications and any experience you have with data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your excellent written communication skills. Mention specific examples of how you've supported teams in the past and your ability to handle client queries effectively.
Highlight Relevant Experience: If you have experience in Group Risk or Healthcare, make sure to mention it prominently. This will help you stand out as a candidate who understands the industry and its challenges.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Mercer
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience, especially in a professional services environment. Be prepared to discuss specific examples of how you've organised and managed data effectively.
✨Demonstrate Technical Proficiency
Since the role requires a good understanding of Microsoft applications, brush up on Excel, Word, and Outlook. You might be asked to demonstrate your skills or provide examples of how you've used these tools in past roles.
✨Communicate Clearly
Excellent written and oral communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and prepare to answer questions in a way that showcases your ability to communicate effectively with clients and colleagues.
✨Emphasise Teamwork and Collaboration
This role involves working closely with both internal and external stakeholders. Be ready to share experiences where you've successfully collaborated with others, highlighting your ability to build rapport and work as part of a team.
