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- Tasks: Coordinate and optimise business processes to enhance customer outcomes.
- Company: Join Marsh, a global leader in employee benefits consulting.
- Benefits: Hybrid work, professional development, and a vibrant inclusive culture.
- Why this job: Make a real impact by improving business processes and systems.
- Qualifications: Experience in business process management and strong analytical skills.
- Other info: Exciting career opportunities in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
Marsh is a global leader in employee benefits consulting and management. We are seeking a Business Process Coordinator to oversee, manage, and optimise business processes within our UK operations. This role is crucial in ensuring that our processes are clearly documented, communicated, and embedded within the organisation, ultimately delivering excellent customer outcomes. This is a hybrid working role with a requirement to work three days per week in the office. This role can be based out of London, Birmingham, Manchester, Bristol or Chichester.
Responsibilities
- Coordinate and monitor business process documentation and development based on business needs, collaborating with subject matter experts and stakeholders.
- Analyse existing processes and templates to identify areas for improvement and implement necessary changes.
- Ensure compliance with legal and regulatory requirements and internal standards.
- Support operational training and communication related to process changes, ensuring all stakeholders are informed and equipped.
- Track process performance metrics and prepare reports for management, facilitating problem-solving sessions and process audits.
- Assist in the integration of new technologies or systems that impact business processes.
What you need to have
- Experience in business process management or coordination.
- Experience in project management or coordination.
- Strong analytical and problem-solving skills.
- Excellent written and presentation communication skills with high attention to detail.
- Strong interpersonal abilities and proficiency with process mapping and workflow tools.
- Ability to manage multiple projects and priorities effectively.
What makes you stand out
- Certification in Business Process Management (BPM), Six Sigma, or Project Management foundations (Agile, Prince2).
- Knowledge of health and benefit market products and compliance and regulatory standards relevant to the industry.
- A creative mindset with a focus on process improvement.
- Experience in the insurance or employee benefits sector (preferred but not essential).
Why join our team
Join us in this brand-new role within MMB Operations and contribute to enhancing our business processes and systems! We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.
Business Process Coordinator in London employer: Mercer
Contact Detail:
Mercer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Marsh on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Marsh's business processes and recent projects. Show us that you understand their operations and how you can contribute to optimising them.
✨Tip Number 3
Practice your presentation skills! As a Business Process Coordinator, you'll need to communicate effectively. Run through common interview questions with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Marsh.
We think you need these skills to ace Business Process Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Process Coordinator role. Highlight your experience in business process management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Skills: Don’t hold back on showcasing your analytical and problem-solving skills. Use specific examples from your past experiences to demonstrate how you've successfully managed projects or improved processes. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary and ensure your communication is professional yet engaging. We appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Mercer
✨Know Your Processes
Before the interview, brush up on your knowledge of business process management. Familiarise yourself with common methodologies like BPM and Six Sigma, as well as any relevant tools. This will help you speak confidently about how you can optimise processes at Marsh.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've analysed processes and implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your problem-solving skills and attention to detail.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video calls to refine your presentation skills, ensuring you can effectively convey complex ideas.
✨Emphasise Team Collaboration
This role involves working with various stakeholders, so be ready to discuss your experience in team settings. Share examples of how you've collaborated with others to achieve common goals, and express your enthusiasm for contributing to a vibrant and inclusive culture at Marsh.
