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For Companies At a Glance
- Tasks: Support clients with insured benefits and deliver analytical consulting.
- Company: Join Mercer Marsh Benefits, a global leader in client services.
- Benefits: Professional development, hybrid work, and a vibrant culture.
- Why this job: Make a real impact while working with talented colleagues.
- Qualifications: Experience in administration and strong Microsoft Office skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Client Services Administrator / AnalystWe are seeking a talented individual to join Mercer Marsh Benefits in Glasgow. This is a hybrid role that requires working at least four days a week in the office.
Responsibilities
Have ongoing communication with clients, colleagues and providers
Accurate and timely completion and maintenance of MMB\’s systems to achieve set targets
Ownership of delivery of tasks and proactively manage own workload
Partner with internal/external stakeholders to achieve best service for clients
Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
Support revenue reporting activity as appropriate
Manage client relationships to support retention & growth
Qualifications
A background in Administration in a customer focused role
Excellent working knowledge of Microsoft Office suite
Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
Excellent time management and planning/organisational skills, ability to work to deadlines
What makes you stand out
Previous Employee Benefits or Financial Services based experience
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \”anchor day\” per week on which their full team will be together in person.
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Client Services Administrator / Analyst employer: Mercer
Contact Detail:
Mercer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator / Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a role like the Client Services Administrator at Mercer Marsh Benefits. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and the role. Understand what they do and how you can contribute. Practise common interview questions, especially around client services and administration, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for the Client Services Administrator position.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you’re genuinely interested in joining our team at Mercer Marsh Benefits. So, get clicking and let’s get you that job!
We think you need these skills to ace Client Services Administrator / Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Administrator role. Highlight your experience in administration and customer service, and don’t forget to mention any relevant skills with Microsoft Office. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with what we’re looking for. Be sure to show us your personality – we love a bit of character!
Showcase Your Communication Skills: Since this role involves ongoing communication with clients and colleagues, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional, but let your voice come through. We appreciate authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Mercer
✨Know Your Stuff
Make sure you brush up on the specifics of employee benefits, especially Pensions and Group Income Protection. Familiarise yourself with common terms and concepts so you can speak confidently about them during the interview.
✨Show Off Your Communication Skills
Since this role involves ongoing communication with clients and colleagues, be prepared to demonstrate your verbal and written communication skills. You might even want to practice explaining complex topics in simple terms to show you can connect with clients effectively.
✨Time Management is Key
Highlight your organisational skills by sharing examples of how you've managed multiple tasks or deadlines in previous roles. This will show that you can handle the workload and prioritise effectively, which is crucial for this position.
✨Be a Team Player
Mercer Marsh Benefits values collaboration, so be ready to discuss how you've worked successfully in teams before. Share specific instances where you partnered with others to achieve a goal, as this will demonstrate your ability to fit into their culture.
