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- Tasks: Manage client relationships and coordinate services for a portfolio of pension clients.
- Company: Mercer is a global leader in health and benefits, part of Marsh McLennan.
- Benefits: Enjoy hybrid work, professional development, and a vibrant, inclusive culture.
- Why this job: Make an impact while working with talented colleagues in a supportive environment.
- Qualifications: Previous client relationship experience and strong communication skills are essential.
- Other info: This role requires at least three days in the office each week.
The predicted salary is between 30000 - 50000 £ per year.
Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
As a Client Relationship Coordinator based in our Pension Retention team, you will be responsible for the day to day management of a portfolio containing a significant number of clients. You will be the main point of contact in relation to Mercer services, maintaining a relationship with clients and coordinating services from specialists within the business.
This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
- Learn the basics of the Pension provider products, services and tools within Mercer Elect - gaining an understanding of products, services and technical tools, participating in training courses, online learning, or through learning from more experienced colleagues.
- Take ownership of a portfolio of Pension clients that are aligned to the Mercer Elect proposition.
- Take the client through the whole sales process from onboarding, implementation and ad hoc employer queries.
- Engage with your portfolio of clients on a proactive basis, holding annual renewal calls with the client and guide them through a mid-year review meeting.
- Generate Leads for the other parts of the business for MMB proposition within your existing client bank and pass these to the appropriate teams.
- Assist the consulting team in gathering, organising, entering and analysing data to be used for various client projects for Mercer clients.
- Follow up with client or existing clients regarding missing or inaccurate information and yearly updates.
- Ensure all client files have the most recent correspondence and client information.
What you need to have:
- Previous client relationship based experience
- Excellent organisational and prioritisation skills
- Good visual accuracy and attention to detail
- Strong written and verbal communication skills, with the confidence to liaise at all levels face to face and via zoom
- A logical approach to your work
- Proven ability to work on own initiative and as part of a team
- Must be enthusiastic, motivated and committed to providing high quality service to clients
What Makes You Stand Out:
- DC / SIPP Pensions knowledge/experience
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Client Relationship Coordinator employer: Mercer
Contact Detail:
Mercer Recruiting Team
reasonableaccommodations@mmc.com
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Coordinator
✨Tip Number 1
Familiarise yourself with Mercer’s Pension provider products and services. Understanding the specifics of what they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Mercer, especially those in client relationship roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your previous client relationship experiences in detail. Think of specific examples where you successfully managed client portfolios or resolved issues, as this will showcase your relevant skills effectively.
✨Tip Number 4
Stay updated on industry trends related to employee benefits and pensions. Being knowledgeable about current developments will allow you to engage in meaningful conversations during interviews and show that you are proactive in your professional growth.
We think you need these skills to ace Client Relationship Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Relationship Coordinator. Familiarise yourself with Mercer Marsh Benefits and their services to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous client relationship experience. Use specific examples that demonstrate your organisational skills, attention to detail, and ability to communicate effectively with clients.
Show Enthusiasm for the Industry: Express your passion for the health and benefits marketplace in your application. Mention any relevant knowledge or experience with pensions, as this will help you stand out as a candidate.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Mercer
✨Know Your Products
Familiarise yourself with the Pension provider products and services offered by Mercer. Understanding these will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Showcase Your Communication Skills
As a Client Relationship Coordinator, strong communication is key. Prepare to discuss how you've effectively liaised with clients in the past, both face-to-face and virtually, and be ready to showcase your written communication skills.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple client portfolios efficiently. Be prepared to share examples of how you've prioritised tasks and maintained attention to detail in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've successfully navigated challenges in client relationships or project management, and be ready to discuss them.
