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- Tasks: Coordinate and optimise business processes to enhance customer outcomes.
- Company: Join Marsh, a global leader in employee benefits consulting.
- Benefits: Enjoy hybrid working, professional development, and a vibrant culture.
- Why this job: Make a real impact by improving business processes and systems.
- Qualifications: Experience in business process management and strong analytical skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Marsh is a global leader in employee benefits consulting and management. We are seeking a Business Process Coordinator to oversee, manage, and optimise business processes within our UK operations. This role is crucial in ensuring that our processes are clearly documented, communicated, and embedded within the organisation, ultimately delivering excellent customer outcomes.
This is a hybrid working role with a requirement to work three days per week in the office. This role can be based out of London, Birmingham, Manchester, Bristol or Chichester.
Responsibilities- Coordinate and monitor business process documentation and development based on business needs, collaborating with subject matter experts and stakeholders.
- Analyse existing processes and templates to identify areas for improvement and implement necessary changes.
- Ensure compliance with legal and regulatory requirements and internal standards.
- Support operational training and communication related to process changes, ensuring all stakeholders are informed and equipped.
- Track process performance metrics and prepare reports for management, facilitating problem-solving sessions and process audits.
- Assist in the integration of new technologies or systems that impact business processes.
- Experience in business process management or coordination.
- Experience in project management or coordination.
- Strong analytical and problem-solving skills.
- Excellent written and presentation communication skills with high attention to detail.
- Strong interpersonal abilities and proficiency with process mapping and workflow tools.
- Ability to manage multiple projects and priorities effectively.
- Certification in Business Process Management (BPM), Six Sigma, or Project Management foundations (Agile, Prince2).
- Knowledge of health and benefit market products and compliance and regulatory standards relevant to the industry.
- A creative mindset with a focus on process improvement.
- Experience in the insurance or employee benefits sector (preferred but not essential).
Join us in this brand-new role within MMB Operations and contribute to enhancing our business processes and systems! We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Business Process Coordinator employer: Mercer
Contact Detail:
Mercer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Process Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching Marsh and its operations. Understand their business processes and think about how your skills can optimise them. Show them you’re not just another candidate, but someone who’s genuinely interested in making a difference!
✨Tip Number 3
Practice your presentation skills! As a Business Process Coordinator, you'll need to communicate effectively. Grab a friend or family member and run through your answers to common interview questions. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Marsh. Let’s get you that dream job!
We think you need these skills to ace Business Process Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Process Coordinator role. Highlight your experience in business process management and any relevant certifications, as this will show us you’re a great fit for the position.
Show Off Your Skills: We want to see your analytical and problem-solving skills shine through in your application. Use specific examples from your past experiences to demonstrate how you've improved processes or tackled challenges effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your writing is free of errors and flows well. This reflects your communication skills, which are crucial for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Mercer
✨Know Your Processes
Before the interview, brush up on your knowledge of business process management. Familiarise yourself with common methodologies like Six Sigma or Agile, and be ready to discuss how you've applied these in past roles. This shows you’re not just familiar with the theory but can also bring practical insights.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving skills. Think of specific instances where you identified inefficiencies in processes and how you improved them. Use metrics to demonstrate the impact of your changes, as this will resonate well with the interviewers.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a short presentation on a process improvement you've implemented before. This will showcase your presentation skills and attention to detail.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific challenges related to process coordination. Think about potential compliance issues or stakeholder communication hurdles, and prepare your responses. This will demonstrate your readiness to tackle real-world problems.
