At a Glance
- Tasks: Build relationships with clients and support their journey with innovative digital solutions.
- Company: Join Mercer Marsh Benefits, a leader in transforming employee benefits.
- Benefits: Enjoy professional development, hybrid work, and a vibrant culture.
- Other info: Diverse and inclusive workplace with opportunities for all.
- Why this job: Make a meaningful impact while growing your career in a dynamic environment.
- Qualifications: Passion for client management and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a talented Trainee Client Manager to join our Digital team at Mercer Marsh Benefits. This hybrid role (2‑3 days per week in the office) will be based in Bristol or London. At MMB Digital, we are at the forefront of transforming the employee benefits experience through innovative digital solutions. Our team is dedicated to leveraging technology and deep market expertise to deliver exceptional service and value to our clients.
In a high‑growth, dynamic environment you will help shape the future of benefits platforms and client engagement. We will count on you to:
- Develop and maintain relationships with key client stakeholders, providing consultative support throughout the client journey.
- Define and execute a rolling 12‑month strategic client plan to protect and grow revenue, including identifying upsell opportunities.
- Lead operational activities such as quarterly business reviews, client planning, milestone tracking, and coordination with delivery teams to ensure excellent service delivery.
- Manage client retention and satisfaction targets, ensuring all client‑related systems and toolkits are accurately maintained and communicated.
What you need to have:
- Passion for client management and building relationships, with a client‑centric approach.
- Effective organisational and time‑management skills, able to manage multiple clients and priorities under pressure.
- Excellent verbal and written communication skills, with the ability to set clear agendas and manage expectations.
- A proactive, commercial mindset with business and financial acumen.
- Team‑player attitude, embracing diversity and inclusion, and a willingness to be challenged and coached.
What makes you stand out:
- Experience managing complex client portfolios and strong client‑relationship skills.
- Technical knowledge and experience with flexible benefits platforms, especially in the UK benefits market.
- A “Just Do It” mindset with a drive for continuous improvement and career growth.
- Effective communication skills suitable for junior candidates, including graduates with no prior industry experience.
Why join us:
We support your growth through professional development opportunities, engaging work, and supportive leadership. We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for clients, colleagues, and communities. Our scale provides a wide range of career opportunities, alongside benefits and rewards designed to enhance your well‑being.
Equal Opportunity Employer: Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal‑opportunity employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Trainee Client Manager — Hybrid, Benefits Tech Growth in Bristol employer: Mercer
At Mercer Marsh Benefits, we pride ourselves on being an exceptional employer that champions professional growth and a vibrant work culture. Our hybrid role in Bristol or London offers you the chance to collaborate with talented colleagues while benefiting from our commitment to diversity and inclusion, alongside a range of career opportunities and well-being rewards. Join us to make a meaningful impact in a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Client Manager — Hybrid, Benefits Tech Growth in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Mercer Marsh Benefits on LinkedIn. Ask them about their experiences and any tips they might have for landing the Trainee Client Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching the company’s digital solutions and client management strategies. Show us that you’re not just interested in the role, but that you understand how MMB is transforming the employee benefits experience.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written abilities, consider doing mock interviews with friends or family. Get comfortable discussing your ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Mercer Marsh Benefits.
We think you need these skills to ace Trainee Client Manager — Hybrid, Benefits Tech Growth in Bristol
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for client management shine through in your application. We want to see how you can build relationships and support clients, so share any relevant experiences that highlight your client-centric approach.
Be Organised:Demonstrate your organisational skills by clearly outlining your ability to manage multiple priorities. We love candidates who can juggle tasks under pressure, so give us examples of how you've successfully managed competing demands in the past.
Communicate Clearly:Your written communication skills are key! Make sure your application is clear and concise, setting a professional tone. We appreciate candidates who can articulate their thoughts effectively, so don’t shy away from showcasing your communication prowess.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive and ready to take the next step in your career!
How to prepare for a job interview at Mercer
✨Know Your Client Management Basics
Before the interview, brush up on your client management skills. Understand the key principles of building relationships and providing consultative support. Be ready to discuss how you would approach managing multiple clients and priorities, as this is crucial for the Trainee Client Manager role.
✨Show Off Your Organisational Skills
Prepare examples that showcase your organisational and time-management abilities. Think about times when you successfully managed multiple tasks under pressure. This will demonstrate your capability to handle the dynamic environment at Mercer Marsh Benefits.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since excellent communication skills are essential for this role, consider preparing a mock presentation or discussing a complex topic simply. This will help you convey your ideas effectively during the interview.
✨Embrace the 'Just Do It' Mindset
Be ready to share instances where you've taken initiative or driven improvements in previous roles or projects. Highlight your proactive attitude and willingness to learn, as this aligns perfectly with the company’s culture and expectations for growth.
