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- Tasks: Coordinate and optimise business processes to enhance customer outcomes.
- Company: Join Marsh, a global leader in employee benefits consulting.
- Benefits: Enjoy hybrid working, professional development, and a vibrant culture.
- Why this job: Make a real impact by improving business processes and systems.
- Qualifications: Experience in business process management and strong analytical skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Marsh is a global leader in employee benefits consulting and management. We are seeking a Business Process Coordinator to oversee, manage, and optimise business processes within our UK operations. This role is crucial in ensuring that our processes are clearly documented, communicated, and embedded within the organisation, ultimately delivering excellent customer outcomes.
This is a hybrid working role with a requirement to work three days per week in the office. This role can be based out of London, Birmingham, Manchester, Bristol or Chichester.
Responsibilities- Coordinate and monitor business process documentation and development based on business needs, collaborating with subject matter experts and stakeholders.
- Analyse existing processes and templates to identify areas for improvement and implement necessary changes.
- Ensure compliance with legal and regulatory requirements and internal standards.
- Support operational training and communication related to process changes, ensuring all stakeholders are informed and equipped.
- Track process performance metrics and prepare reports for management, facilitating problem-solving sessions and process audits.
- Assist in the integration of new technologies or systems that impact business processes.
- Experience in business process management or coordination.
- Experience in project management or coordination.
- Strong analytical and problem-solving skills.
- Excellent written and presentation communication skills with high attention to detail.
- Strong interpersonal abilities and proficiency with process mapping and workflow tools.
- Ability to manage multiple projects and priorities effectively.
- Certification in Business Process Management (BPM), Six Sigma, or Project Management foundations (Agile, Prince2).
- Knowledge of health and benefit market products and compliance and regulatory standards relevant to the industry.
- A creative mindset with a focus on process improvement.
- Experience in the insurance or employee benefits sector (preferred but not essential).
Join us in this brand-new role within MMB Operations and contribute to enhancing our business processes and systems! We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Business Process Coordinator in Birmingham employer: Mercer
Contact Detail:
Mercer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Process Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to business process management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your analytical and problem-solving skills effectively.
✨Tip Number 3
Don’t forget to research Marsh and its culture! Understanding their values and how they operate will give you an edge during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, get clicking and let’s land that job together!
We think you need these skills to ace Business Process Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Process Coordinator role. Highlight your experience in business process management and any relevant certifications, as this will show us you’re a great fit for the position.
Show Off Your Skills: We want to see your analytical and problem-solving skills shine through in your application. Use specific examples from your past experiences to demonstrate how you've improved processes or managed projects effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your writing is free of errors and flows well. This reflects your communication skills, which are crucial for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mercer
✨Know Your Processes
Before the interview, brush up on your knowledge of business process management. Familiarise yourself with common methodologies like Six Sigma or Agile, and be ready to discuss how you've applied these in past roles. This will show that you understand the core responsibilities of the Business Process Coordinator position.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think of specific instances where you identified inefficiencies in processes and successfully implemented improvements. Being able to articulate these experiences will demonstrate your capability to enhance business operations.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a short presentation on a process improvement you've worked on. This will not only showcase your communication skills but also your ability to present complex information effectively.
✨Understand the Company Culture
Research Marsh's values and culture before your interview. Be prepared to discuss how your personal values align with theirs, especially regarding diversity and inclusion. Showing that you resonate with their mission will help you stand out as a candidate who is not just qualified, but also a good cultural fit.
