About us
Mercer & Hole is a Top 50 accountancy practice, which has recently celebrated its 120-year anniversary. We remain independent with 28 partners and approximately 300 employees across our four offices. We provide comprehensive accounting, tax, and advisory services to a diverse clientele. Mercer & Hole are proud to be certified in the top 100 Great Place To Work®
We are recruiting a Business Administrator offering an Apprenticeship development pathway. As such we seek a motivated and organised individual – with a minimum one years’ full time work experience (ideally within an office environment), to join our established London administration team. This is an excellent opportunity to gain hands-on experience in a professional office environment while working towards a nationally recognised qualification the Level 3 Business Administration Apprenticeship. This role will provide the opportunity to support our business functions and experience varied tasks across the firm focusinng on reception and administration.
Main function of job:
This is an entry level position, within our London administration team, supporting the day-today reception and administrative functions of the business.
Reception Support:
- Answer calls and greet visitors professionally
- Handle incoming/outgoing mail (opening, scanning, franking)
- Manage client records, archives, and document security
- Maintain meeting rooms
- Provide refreshments for meetings
- Perform general reception tasks (couriers, orders, etc.)
- Assist with general admin across the office
Administrative Support:
- Manage diaries, meetings, and catering arrangements
- Draft correspondence from templates
- Complete client onboarding and compliance tasks
- File accounts and confirmation statements using software
- Prepare Excel workbooks and maintain technical resources
- Order stationery and support with the creation of partner reports
- Monitor emails and assist with communications
- Troubleshoot office equipment issues
- Coordinate training, events, and marketing/charity activities
- Liaise with Facilities on safety roles (Fire Officers/First Aiders)
Qualifications required
- Minimum 5 GCSEs at grade A-C
- Minimum 1 years full time work experience – Ideally in an office environment
Experience required
- Excellent written, oral communication and interpersonal skills
- Able to deal confidently and effectively with internal and external clients
- Strong knowledge of MS suite software (Word, Outlook and PowerPoint)
- High level of attention to detail and organisation standards
- Demonstrated ability to be self-reliant, proactive and use own initiative
- Proven ability to work effectively within a team
Mercer & Hole is committed to cultivating and preserving a culture of diversity, equity and inclusion (DEI). Our people are our most valuable asset. We bring our life experiences, knowledge, creativity, and talents together at Mercer & Hole making it a unique place to work where all can safely thrive.
