Overview
In this role you lead the Darwin product portfolio, setting the multi-year roadmap and driving outcomes that are client-centric and commercially sound. You manage a 10‑strong product team, collaborate across Sales, Technology, and Service Delivery, and act as a vocal advocate in client meetings. You balance strategic direction with hands-on delivery, shaping AI-enabled features while embedding governance and measurable impact for clients and the business.
Pay / Benefits
- professional development opportunities
- inclusive culture
- career opportunities across a large organisation
- benefits and rewards to support well-being
Responsibilities
- Own and define Darwin’s multi-year roadmap aligned to business goals and market needs.
- Lead and develop a 10-person product organisation covering Product Management and UX.
- Collaborate with Sales, Client Management, Technology and Services to set sequencing priorities and investments.
- Present a cohesive product narrative to clients and internal stakeholders, reflecting future direction.
- Champion AI adoption to improve client outcomes and delivery efficiency, with human-in-the-loop controls.
- Prioritise an AI/automation roadmap with safe augmentation of user journeys and processes.
- Ensure Responsible AI governance with Technology, Data, Security, Risk and Legal from discovery to live service.
- Establish success metrics, quality gates, experimentation, monitoring and continuous improvement for AI features.
Key requirements
- Extensive experience leading product teams and delivering outcomes at scale in complex, multi-stakeholder settings.
- Strong SaaS/software product background serving enterprise clients.
- Proven ability to translate product strategy into roadmaps, measurable outcomes and launches.
- Direct experience engaging with prospects and clients to support business goals.
- End-to-end product lifecycle experience: discovery, market/problem analysis, business cases, delivery and lifecycle optimization.
- Experience embedding user-centered design and service design into product development.
- Strong commercial acumen with go-to-market planning and client messaging.
- Excellent stakeholder management and influencing skills for senior and cross-functional audiences.
- Ability to balance strategic ambition with pragmatic delivery in constrained environments.
- Analytical mindset with data-informed prioritisation and performance reporting.
- Collaborative leadership style, comfortable with ambiguity and changing priorities.
- AI experience, including designing/delivering AI-enabled user experiences with responsible governance.
- stakeholder management
- influencing and communication
- collaboration across cross-functional teams
- AI-enabled product design (GenAI/agentic workflows)
- AI governance and risk management
- UX practices and user-centered design
Head of Product (Darwin) in London employer: Mercer Consulting
As a leading global advisory firm based in London, we pride ourselves on fostering an inclusive culture that prioritises professional development and well-being. Our hybrid work model offers flexibility while providing a range of career opportunities, allowing you to engage with senior stakeholders and contribute to impactful remuneration consulting. Join us to be part of a dynamic team where your analytical skills will shape executive pay strategies for top-tier clients.
