Job ID: MAMCGLOBALR363227EXTERNALENGLOBALRequisition: R_363227Company: MercerLocation: London, United KingdomEmployment type: RegularCategory: TechnologyIndustry: Real EstateSalary: 145000Posted: 2026-10-07 As the Head of Product, you will report to the Product and Proposition Leader accountable for the product roadmap and delivery outcomes across Darwin's portfolio of solutions, ensuring our products are client-centric, commercially sound, and feasible within Darwin Services and Technology strategy and capability. You will lead a high-performing Product team of 10 FTE, and you will work closely with peers across the Darwin Commercial, Technology and Service Delivery teams as well as the wider Marsh organisation. Lead and develop a multi-disciplinary product organisation of 10 FTE, creating clarity of purpose, strong ways of working, and high performance across Product Management and UX (supported by the Head of UX). Work with sales and client management to deliver a cohesive message to clients building positive belief in the existing capabilities and future direction of the Darwin Product. Partner with Technology, Data, Security, Risk and Legal to ensure Responsible AI governance (privacy, security, model risk, auditability, and regulatory compliance) is embedded from discovery through to live service. Establish clear success metrics and quality gates for AI features (evaluation approaches, experimentation/A-B testing, monitoring, incident response and continuous improvement). Build AI capability within Product (ways of working, tooling, training and change adoption), and shape build/buy/partner decisions for AI platforms and vendors. Engage directly with clients, in partnership with commercial teams, on an ad hoc basis to communicate product strategy and roadmap as well as listen to feedback and requirements. Drive a client-centric experience across the product portfolio, ensuring UX and product design quality are embedded from concept through to delivery and continuous improvement. Oversee the commercial success of the product portfolio, working with Commercial, Sales and Client Management teams to support positioning, packaging, pricing inputs (where relevant), enablement and go-to-market execution. Put in place effective governance, reporting and performance management (OKRs/KPIs), using insight to drive continuous improvement in outcomes, throughput and quality. Build strong relationships across Mercer to connect product direction with broader strategic initiatives, operational needs, risk/compliance considerations, and client commitments. You bring a strong SaaS or software product background, ideally in a business that serves enterprise clients and operates at scale. Strong experience of end-to-end product lifecycle management: discovery, market/problem analysis, business casing, delivery and early life optimisation. Experience embedding user-centred design, research and service design practices into product development. Strong commercial acumen, with experience working with Sales/Commercial/Client Management teams on go-to-market planning, client messaging and enablement. Strong analytical mindset and comfort with data-informed prioritisation, benefits tracking, and performance reporting. AI experience, including designing and delivering AI-enabled user experiences (e.g., You are confident operating with commercial, technology, service delivery, and client teams, and can align different priorities without losing momentum. You have experience leading multi-disciplinary teams, including Product and UX, and know how to create clarity, accountability, and high performance. You are a clear communicator and trusted leader who can simplify complexity and help teams and senior leaders understand what is changing and why. We help you be your best through professional development opportunities, interesting work and supportive leaders. and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Head of Analysis Products in London employer: Mercer Consulting
As a leading global advisory firm based in London, we pride ourselves on fostering an inclusive culture that prioritises professional development and well-being. Our hybrid work model offers flexibility while providing a range of career opportunities, allowing you to engage with senior stakeholders and contribute to impactful remuneration consulting. Join us to be part of a dynamic team where your analytical skills will shape executive pay strategies for top-tier clients.
