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- Tasks: Act as the go-to person for customers, ensuring their vehicle service experience is top-notch.
- Company: Join Vertu Mercedes Benz of Ascot, a leading name in the UK motor retail industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values customer relationships and personal development.
- Qualifications: Experience as a Service Advisor and a full UK driving licence are essential.
- Other info: Expect thorough employment checks before starting your exciting new role.
The predicted salary is between 28000 - 42000 £ per year.
Vertu Mercedes Benz of Ascot
Here at Vertu Mercedes Benz of Ascotwe have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £35,000 basic salary with an OTE in excess of £40,000 plus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn\’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
Ideally, you will have experience working as a Service Advisor in the motor industry. You must also hold a full UK driving licence (manual and automatic).
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
#LI-CW1
Service Advisor in Ascot employer: Mercedes
Contact Detail:
Mercedes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Ascot
✨Tip Number 1
Familiarise yourself with the Vertu Mercedes Benz brand and their customer service philosophy. Understanding their values and how they prioritise customer relationships will help you align your approach during interviews.
✨Tip Number 2
Prepare to discuss specific examples from your past experience as a Service Advisor or in customer service roles. Highlight situations where you successfully managed customer expectations and resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Research common challenges faced by Service Advisors in the motor industry. Being able to articulate how you would handle these challenges can set you apart from other candidates and show your proactive thinking.
✨Tip Number 4
Network with current or former employees of Vertu Mercedes Benz. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Service Advisor in Ascot
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and the motor industry.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience as a Service Advisor or in similar roles. Emphasise your customer service skills, ability to build relationships, and any relevant achievements that demonstrate your capability in this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at Vertu Mercedes Benz of Ascot and how your skills align with their values, particularly in customer satisfaction and relationship management.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Mercedes
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build warm, trusted relationships with customers is crucial. Prepare examples from your past experiences where you successfully managed customer expectations and resolved issues to demonstrate your skills.
✨Know the Company and Its Values
Research Vertu Mercedes Benz of Ascot and understand their commitment to customer satisfaction and colleague development. Being able to articulate how your values align with theirs will show that you're genuinely interested in the role.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in the motor industry and your approach to upselling products. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only shows your enthusiasm for the position but also helps you assess if the company is the right fit for you.
