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For Companies At a Glance
- Tasks: Drive excellence in customer operations and manage sensitive case handling.
- Company: Join the passionate team at Mercedes-Benz Financial Services.
- Benefits: Competitive salary, 25 days holiday, and access to wellbeing resources.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Flexible working options and a culture that celebrates diversity.
The predicted salary is between 500 - 1500 £ per month.
About us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos. At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
How you’ll play your part
Do you have a passion for governance, process alignment, and operational risk management? Join our team and play a key role in driving excellence across Customer Operations, specifically sensitive case handling and escalations.
Main Accountabilities
- Provide oversight and reporting for new CRM enhancements, ensuring accurate insight generation and performance tracking.
- Align Quality Assurance processes and manage governance frameworks.
- Support operational risk management and compliance activities.
- Conduct market and customer research tasks to identify trends and drive improvements in the customer journey.
About you
- Excellent communication skills.
- Ability to challenge norms and seek improvements.
- Proficiency in Microsoft Office (especially Excel) and general IT competence.
- Proactive and eager to learn, with a desire to work in Automotive Finance or Financial Services.
What’s in it for you?
As well as the opportunity to work in a fast-paced environment, with a great team and culture, we’ll offer you a competitive salary and days holiday per year. On top of that, you’ll also be able to join our pension scheme. We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What’s next?
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Sensitive Processes & Escalations Performance - Industrial Placement in Milton Keynes employer: Mercedes Benz
Contact Detail:
Mercedes Benz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sensitive Processes & Escalations Performance - Industrial Placement in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mercedes-Benz Financial Services on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for governance and process improvement aligns with our mission during the chat!
✨Tip Number 3
Practice common interview questions, but don’t forget to prepare some of your own! Asking about team dynamics or growth opportunities shows us you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our awesome team!
We think you need these skills to ace Sensitive Processes & Escalations Performance - Industrial Placement in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role you're applying for. Highlight relevant skills and experiences that align with the job description, especially in governance and operational risk management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive finance sector and how your background makes you a great fit for our team at Mercedes-Benz Financial Services.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects your ability to convey ideas clearly. Use concise language and check for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Mercedes Benz
✨Know Your Stuff
Before the interview, make sure you understand the role of Sensitive Processes & Escalations Performance. Familiarise yourself with Mercedes-Benz Financial Services' values and how they align with your own. This will help you articulate why you're a great fit for the team.
✨Show Off Your Skills
Highlight your proficiency in Microsoft Office, especially Excel, during the interview. Be ready to discuss specific examples of how you've used these skills in past experiences, particularly in governance or operational risk management.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Think about asking how they handle sensitive case escalations or what their approach is to continuous improvement.
✨Be Yourself
Mercedes-Benz values individuality and diversity, so don’t be afraid to let your personality shine through. Share your unique experiences and perspectives, and demonstrate how they can contribute to the team's success. Remember, they want to see the real you!
