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- Tasks: Lead a team to enhance customer satisfaction and maximise workshop profitability.
- Company: Join the prestigious Mercedes-Benz family in Farnborough.
- Benefits: Competitive salary, overtime pay, and a dynamic work environment.
- Why this job: Be the face of customer service in a luxury automotive brand.
- Qualifications: Experience in the automotive industry and strong organisational skills required.
- Other info: Opportunity for career growth in a renowned company.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Farnborough. The Service Team Manager is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.
The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for subcontracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
- High levels of attention to detail and highly organised.
- Background in a similar role within the automotive industry.
- Knowledge of using Kerridge automotive computer system is essential.
- Experience of anticipating and understanding customer needs and demands.
- Maths GSCE at grade 4 (C) or above.
- Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.
08:00 - 18:00 Monday to Friday (with one-hour unpaid lunch). Saturdays 07:00-13:00 on a rota basis will be required to be paid as overtime. Total hours per week: 45.5.
Service Team Manager in Farnborough employer: Mercedes Benz
Contact Detail:
Mercedes Benz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in Farnborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Team Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and workshop management. We recommend role-playing with a friend or family member to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your knowledge of the Kerridge system during interviews. Brush up on its features and how it can enhance workshop efficiency. This will demonstrate your readiness to hit the ground running and make a positive impact from day one.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Team Manager in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Team Manager role. Highlight your experience in the automotive industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've exceeded customer expectations in previous roles, and don’t forget to mention your knowledge of the Kerridge system.
Show Off Your Attention to Detail: Attention to detail is key in this role. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and professionally, just like we do with our customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mercedes Benz
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around after-sales services. Familiarise yourself with the Kerridge DMS system, as it’s essential for the role. Being able to discuss how you’ve used similar systems in the past will show you’re ready to hit the ground running.
✨Customer-Centric Mindset
Prepare examples that showcase your ability to anticipate and meet customer needs. Think about times when you exceeded customer expectations or resolved issues effectively. This will demonstrate your commitment to providing a top-notch after-sales experience, which is key for this position.
✨Dress to Impress
Since you'll be representing the Mercedes brand, make sure you dress immaculately for the interview. A professional appearance not only reflects well on you but also shows that you understand the importance of brand image in the automotive industry.
✨Be Ready to Discuss Profitability
Understand the financial aspects of the role, such as maximising workshop profitability. Be prepared to discuss strategies you've implemented in previous roles to improve efficiency and profitability. This will highlight your business acumen and readiness to contribute to the team.
