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- Tasks: Lead a team to enhance customer experiences and boost workshop profitability.
- Company: Reputable automotive service provider in Farnborough.
- Benefits: Competitive salary, dynamic work environment, and career advancement opportunities.
- Why this job: Join a passionate team and make a difference in customer satisfaction.
- Qualifications: Experience in the automotive sector and strong customer service skills required.
- Other info: Full driving licence needed; 45.5 hours per week including Saturdays.
The predicted salary is between 36000 - 60000 £ per year.
An automotive service provider in Farnborough is looking for a Service Team Manager to oversee customer experiences and maximize workshop profitability. The successful candidate will manage customer interactions, keep clients informed, and ensure high levels of service.
Qualifications include:
- Experience in the automotive sector
- Strong customer service skills
- Knowledge of the Kerridge system
The role requires immaculate attire and a full driving licence, with a total of 45.5 hours per week including Saturdays on a rota.
Automotive Service Team Lead in Farnborough employer: Mercedes Benz
Contact Detail:
Mercedes Benz Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Team Lead in Farnborough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Service Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for clients. This will show potential employers that you’re the right fit for maximising workshop profitability.
✨Tip Number 3
Dress to impress! Since the role requires immaculate attire, make sure you look sharp for any interviews or networking events. First impressions matter, especially in a customer-facing position like this one.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Let’s get you into that Service Team Manager role!
We think you need these skills to ace Automotive Service Team Lead in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive sector and showcases your customer service skills. We want to see how you’ve maximised workshop profitability in previous roles!
Show Off Your Kerridge Knowledge: If you’ve got experience with the Kerridge system, shout about it! We’re looking for someone who can hit the ground running, so let us know how you’ve used it in your past jobs.
Dress to Impress: Since immaculate attire is a must, make sure your application reflects your professionalism. A neat and tidy presentation in your application materials shows us you take this seriously!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mercedes Benz
✨Know Your Automotive Stuff
Make sure you brush up on your automotive knowledge, especially anything related to the Kerridge system. Being able to discuss your experience in the sector and how you've handled customer interactions will show that you're the right fit for the role.
✨Dress to Impress
Since immaculate attire is a must, choose an outfit that reflects professionalism. A smart appearance not only makes a great first impression but also shows that you take the opportunity seriously.
✨Showcase Your Customer Service Skills
Prepare examples of how you've maximised customer satisfaction in previous roles. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your ability to manage client interactions effectively.
✨Be Ready for the Rota
Understand that the role requires flexibility with working hours, including Saturdays. Be prepared to discuss your availability and how you can manage your time effectively to meet the demands of the job.
